topic Re: Unable to register my product in Alpha & NEX interchangeable lens cameras

Unable to register my product

paulove68 — Fri, 12 Nov 2021 21:48:37 GMT

Having just bought a camera and lens, I'm unable to register my products. Is anyone else having trouble. I can put in the product code and then nothing else on the page works. Can't click that I didn't buy on line or choose a store. Nothing else works. Help please!

Re: Unable to register my product

paulove68 — Fri, 12 Nov 2021 21:56:11 GMT

Found the solution in an earlier post. thanks for whoever said to search for it rather than put it in yourself

Re: Unable to register my product

IamNic — Fri, 12 Nov 2021 22:34:40 GMT

Hello @paulove68,

I took the liberty to mark your post as solution.

- Nic

Re: Unable to register my product

fiocroft — Wed, 06 Jul 2022 10:15:35 GMT

Hello

I too cannot register my product I think for the exact same reason as you. Apparently this is solved, but when I click on go to solution there is nothing there. Can you help? I am trying to get Sony to help but they are not replying.

Thank you

Re: Unable to register my product

HannahEd01 — Wed, 06 Jul 2022 14:19:03 GMT

Hi fiocroft, what's the model number of your device? I might be able to help.

Re: Unable to register my product

fiocroft — Fri, 08 Jul 2022 09:41:37 GMT

The model number is XR55A90J

Does that help? It's crazy I am having this problem!

Thank you

Re: Unable to register my product

Marino.Manolo — Fri, 08 Jul 2022 12:48:41 GMT

@fiocroft:

YES

XR-55A90J

XR55A90J

Re: Unable to register my product

Anonymous — Fri, 08 Jul 2022 16:31:17 GMT

Yea it's really specific, but you need to write the model as it's written on their website exactly, then wait for a drop down to pop up, and you will be able to proceed then. If it accepts the model without the drop down it's not gonna work. Weird really!

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 14:57:08 GMT

hey hello i just had some problem how can I register my product

Re: Unable to register my product

Marino.Manolo — Sun, 26 Nov 2023 15:05:48 GMT

What kind of product?

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:10:11 GMT

its is sony alpha 7ii with kit lens

Re: Unable to register my product

Marino.Manolo — Sun, 26 Nov 2023 15:12:36 GMT

ILCE-7M2K ?

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:13:09 GMT

sure that one

Re: Unable to register my product

Marino.Manolo — Sun, 26 Nov 2023 15:15:00 GMT

Re: Unable to register my product

Marino.Manolo — Sun, 26 Nov 2023 15:15:50 GMT

Use ILCE-7M2K and not ILCE7M2K...

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:30:27 GMT

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:18:11 GMT

i have field or require but the register button not work

Re: Unable to register my product

Marino.Manolo — Sun, 26 Nov 2023 15:19:25 GMT

Maybe is your Browser, can you try with another one?

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:30:07 GMT

my serial number is

Re: Unable to register my product

misran05 — Sun, 26 Nov 2023 15:20:07 GMT

okay i will try