topic Re: Headset wh-1000xm3 disconnecting and unable to connect in Hi-fi Systems

Headset wh-1000xm3 disconnecting and unable to connect

aldosantalco — Sat, 20 Feb 2021 16:21:11 GMT

I have a Sony headset wh-1000xm3 that I connect to my iPhone via Bluetooth.

Albeit is it connected easily to the phone, sometimes it makes a sound and it disconnects for few second and it reconnects automatically.

additonally when I push the bottom nc ambient, it says that it is unable to connect to the network.

can somebody help me ?

I did not have these problems at the beginning

many thanks

Peter_S. — Sun, 21 Feb 2021 09:45:03 GMT

Hi,

Please make sure that the latest firmware is installed on your headphones. Please use the headphones connect software to update the software.

Cheers

Peter

aldosantalco — Sun, 21 Feb 2021 10:25:53 GMT

It seems I already have the latest 7.4

Sent from my iPhone

Win_88 — Tue, 23 Feb 2021 18:30:12 GMT

Have you tried a factory reset of the headphones? Maybe also try them with other phones to see if the same happens

aldosantalco — Tue, 23 Feb 2021 18:44:53 GMT

How can I reset?

Sent from my iPhone

Win_88 — Tue, 23 Feb 2021 20:27:22 GMT

Here are the steps:

aldosantalco — Sun, 28 Feb 2021 09:33:53 GMT

Is still disconnecting after the factory reset.
Please help

Sent from my iPhone

Joe_Dohn — Wed, 03 Mar 2021 14:47:45 GMT

Does this also happen on "priority on stable connection" sound mode?

aldosantalco — Sat, 06 Mar 2021 08:17:53 GMT

Unfortunately still the issue with stable connection... it’s so annoying!
Don’t know what to do
It worked so well before

Sent from my iPhone

HannahEd01 — Tue, 09 Mar 2021 16:32:03 GMT