topic Re: X88 Volume adjustment, sound and EQ issues in Portable Audio

X88 Volume adjustment, sound and EQ issues

johnbydesign — Sat, 17 Sep 2016 12:24:46 GMT

Hi, I seems to have some issues with my new X88 speaker in that;

1. The volume buttons on the top only adjust the input source and not the actual volume.

2. The EQ settings in the SongPal app make no recognisable difference to the sound (they do on my X77).

3. Overall the sound doesn't seem right, it's shallow with very little bass (very noticeable compared to my X77 and X55).

4. I cannot initialise the speaker using the Vol - key and Stands.

I had thought the sound might warm up as the speaker bedded in but there's no change as yet. It has a couple of software updates in the 2 weeks I've had it, no change to these issue though.

Any help/steer would be great. If anyone has an X88 it would good to know if these has depth and bass/took time to bed in.

Thanks

Rif.: X88 Volume adjustment, sound and EQ issues

Marino.Manolo — Sat, 17 Sep 2016 14:35:22 GMT

Hi,

in date 14/09/2016 it was released an Update firmware, have you installed it?:

http://www.sony.it/support/it/product/SRS-X88#

Manolo

Rif.: X88 Volume adjustment, sound and EQ issues

johnbydesign — Sun, 18 Sep 2016 08:28:30 GMT

Hi Manolo,

Thanks for the reply, and yes I think that update has been applied.

The software version in SongPal says it's 1.60.2892, which is the version
in that link.

SongPal does show my speaker as an X99, which it isn't. I wonder if a
software issue is causing all theses bugs, but I can't reset it either.

Thanks,

Rif.: X88 Volume adjustment, sound and EQ issues

MrALCocktail — Mon, 24 Oct 2016 09:59:56 GMT

I have EXACTLY the same issue. Did you manage to find a solution?

Rif.: X88 Volume adjustment, sound and EQ issues

johnbydesign — Mon, 24 Oct 2016 11:58:44 GMT

Sorry, wasn't able to fix. Couldn't re-initiate/reset due to the issue.
Returned product to the retailer.

Re: X88 Volume adjustment, sound and EQ issues

KN_SWE — Tue, 15 Nov 2016 18:58:47 GMT

I bought a SRS-X88 yesterday. At first, it worked well and I was impressed by the great sound from the small speaker.
But when I upgraded to the latest software speaker started the same problem as you describe.
The sound is bad and the keys to the volume and on/off does not work. Also, I can not connect to access the software installed.
Unfortunately, I must also return it.

Re: X88 Volume adjustment, sound and EQ issues

Hanssluiman — Fri, 25 Nov 2016 20:56:58 GMT

Exactly the same story here. I bought my first X88 a few days ago, and immediately proceeded to install the latest firmware. Then the soft buttons stopped working, and there was only right channel audio. Retailer John Lewis kindly gave me a replacement X88 and this time before connecting it to my WiFi I tried it first with a good audio source, using the AUDIO IN port. Everything worked fine. But then I downloaded the firmware update - BIG MISTAKE. The speaker has now the same problems as the first unit. The firmware is clearly the cause of this - according to the SongPal app the speaker is now a X99 which is clearly wrong. It looks like the X99 firmware update was installed instead of the X88 version.

Unless Sony comes up with a fix I will have to return this unit to JL and get my third X88 which I will leave running on the factory installed firmware.

UPDATE: Retailer John Lewis has now exchanged two units because the firmware update rendered them inoperable. I am now using a third X88 which I decided NOT to update. As a result it has so far been working absolutely fine. The factory-installed firmware version as reported by SongPal is 1.10.2476. However, the UPDATE indicator remains lit all the time which is slightly annoying (I haven't found a way to tell the X88 to stop checking for new firmware versions). Sony really should warn buyers of the SRS-X88 NOT to install new firmware, or even better, they should make sure that only thoroughly tested firmware versions are published.

Re: X88 Volume adjustment, sound and EQ issues

Anonymous — Thu, 17 Nov 2016 22:07:39 GMT

Hi All

I have reported this to Sony (if they are not already aware of the issue that is) - any feedback received will be posted back into this thread.

Cheers

Re: X88 Volume adjustment, sound and EQ issues

KN_SWE — Fri, 18 Nov 2016 08:33:52 GMT

I've tried two devices now and both have the same error.

Is there any device that works after the update?

Re: X88 Volume adjustment, sound and EQ issues

Hanssluiman — Fri, 18 Nov 2016 09:29:46 GMT

I have reported my problem to Sony Customer Support who have confirmed that the case has been escalated for further investigation.

Re: X88 Volume adjustment, sound and EQ issues

KN_SWE — Fri, 18 Nov 2016 09:42:12 GMT

I have also reported the error to Sony Nordic (Sweden). I will return the unit number 2 and possibly take out a third but I will not upgrade until there is a new software.

Re: X88 Volume adjustment, sound and EQ issues

KN_SWE — Fri, 18 Nov 2016 10:59:39 GMT

There must be many X88 out there that have firmware ver. 1.60.2892 with released date 14-09-2016. Sony must have received many issues about this.

Re: X88 Volume adjustment, sound and EQ issues

marver3 — Fri, 18 Nov 2016 20:36:14 GMT

Same problem here. I just bought 2 speakers (SRS-X88). I updated the first and got into this problem. After the problem, I've tried to update the firmware via USB without anysucess so far.

I did no dare to update the second...

Re: X88 Volume adjustment, sound and EQ issues

the.danny.smith — Fri, 18 Nov 2016 21:58:27 GMT

Same issue here. Latest upgrade jumbled up the touch buttons making it impossible to do a factory reset. Also only the right speaker is playing at the moment. The unit sound terrible and is unusable at the moment.

Re: X88 Volume adjustment, sound and EQ issues

Anonymous — Tue, 29 Nov 2016 10:04:11 GMT

Hi all

Sony has confirmed that for people who are experiencing this issue, the speaker will need to be serviced by a Sony repair centre.

See:

http://services.sony.co.uk/support/en/repair/asc

Cheers

Re: X88 Volume adjustment, sound and EQ issues

sumbp01 — Tue, 06 Dec 2016 08:55:26 GMT

So anyone have sent it to repair?

What did they do?

Cheers!

Re: X88 Volume adjustment, sound and EQ issues

Hanssluiman — Tue, 06 Dec 2016 09:13:25 GMT

I did not send it in for repair. The first two units were simply exchanged by the retailer, and no. 3 has been behaving flawlessly because I did not update the firmware despite there being a constant reminder at the top of the box in bright orange that an update is available. There does not seem to be a way to disable this.

I sent a support request to Sony Customersupport on 16 November explaining that the firmware update that is currently available for download will ruin the X88. However, I am still waiting for their response.

Re: X88 Volume adjustment, sound and EQ issues

Anonymous — Tue, 06 Dec 2016 14:20:07 GMT

@sumbp01 wrote:

So anyone have sent it to repair?

What did they do?

Cheers!

The service technician will roll-back the firmware to a previous version - which cannot be done by other unfortunately.

Re: X88 Volume adjustment, sound and EQ issues

Anonymous — Tue, 06 Dec 2016 14:21:49 GMT

@Hanssluiman wrote:

I did not update the firmware despite there being a constant reminder at the top of the box in bright orange that an update is available. There does not seem to be a way to disable this.

Im trying to find out if the faulty firmware has been or can be pulled. Hence no more orange light until the next firmware

Will post back if/when i get an answer.

Re: X88 Volume adjustment, sound and EQ issues

chandalf — Mon, 06 Feb 2017 10:26:14 GMT

I bought an x88 off eBay which has clearly been updated with the rogue firmware (the seller did say it wasn't working correctly).

Has anyone here gone down the Service Centre route? If so what was the result? I can't find a service center especialy near me, so I'm reluctant to travel only to find it can't be fixed.

Really surprised that Sony should get this so wrong.