https://community.sony.bg/t5/general-chat/app-not-connecting-to-network/m-p/3943437#M14418 <P>Did you try testing the app on another phone? Also, make sure that you've the latest iOS version available&nbsp;</P> Fri, 05 Apr 2024 15:46:16 GMT Anonymous 2024-04-05T15:46:16Z https://community.sony.bg/t5/general-chat/app-not-connecting-to-network/m-p/3942954#M14413 <P><SPAN>I’ve just took delivery of the new 1000XM5 earbuds, downloaded the app onto my iPhone 14 &nbsp;and have tried all day to connect to the network with no success. This really is unacceptable and not what I expected from Sony. These buds are expensive and are useless without the app. Can a Sony Customer Servive person please advise as a matter of urgency and not with a suggestion of deleting and reinstalling the app or rebooting my router or using another network as NONE of this is working. Really frustrating and very disappointed.</SPAN></P> Sun, 31 Mar 2024 13:31:10 GMT https://community.sony.bg/t5/general-chat/app-not-connecting-to-network/m-p/3942954#M14413 Lopbro 2024-03-31T13:31:10Z https://community.sony.bg/t5/general-chat/app-not-connecting-to-network/m-p/3943437#M14418 <P>Did you try testing the app on another phone? Also, make sure that you've the latest iOS version available&nbsp;</P> Fri, 05 Apr 2024 15:46:16 GMT https://community.sony.bg/t5/general-chat/app-not-connecting-to-network/m-p/3943437#M14418 Anonymous 2024-04-05T15:46:16Z