Terrible Customer Service & Escalations Team

PhilDailly — Wed, 07 Feb 2024 14:15:25 GMT

Case Ref: 23512311

It has taken over 2 months to get my account reactivated - and it’s not been resolved.
I’ve spoken to Customer Service 2/3 times a week, including Team Managers who constantly tell me the case is with the Escalations Team but, they’ve been saying that for nearly a month now !!!
Has anyone else had these types of delays ??

I’ve started posting on social media sites about how terrible PS customer service is - the word needs to get to the wider audience.

They take your money for games / products etc and don’t want to help. We were advised at one point to create a new acct - despite having hundreds of pounds of games on the current account. !!!

Re: Terrible Customer Service & Escalations Team

StokieChris — Wed, 07 Feb 2024 15:55:21 GMT

Had nothing but dead batting, unhelpfulness and downright obstruction from Sony and their agent Spatial Oud and vision. All I wanted was some technical help but was made to feel worthless and an irritant. Oh well good job I only spent the small amount of £1999 plus installation !

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Terrible Customer Service & Escalations Team

Re: Terrible Customer Service & Escalations Team