topic Smartwatch stopped connecting in Z Series https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094060#M6529 <HTML><HEAD></HEAD><BODY><P>Was just standing on the bus stop and I feel the three buzzes from my wrist. Smartwatch disconnected. Strange, but it happens sometimes (much more rarely after the last Xperia Z firmware). Except this time it doesn't reconnect. It's just stuck on the screen with the recycle symbol and after about half a minute it shuts off.</P><P></P><P><IMG alt="http://i.imgur.com/JGe85ck.jpg" class="jive-image" src="https://community.sony.bg/38fa36b0ac365b052941f8ae111c682ba5239a94/687474703a2f2f692e696d6775722e636f6d2f4a47653835636b2e6a7067" /></P><P></P><P>This is not the regular animation with the dots to and from the phone. When that doesn't connect, I can at least still use the watch as a watch. Now it's just stuck on that and shuts off.</P><P></P><P>Tried turning the bluetooth off and on, turned the phone off and on, installed the new Sony Z firmware, nothing helps. </P></BODY></HTML> Fri, 09 Aug 2013 10:43:58 GMT OleChr 2013-08-09T10:43:58Z Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094060#M6529 <HTML><HEAD></HEAD><BODY><P>Was just standing on the bus stop and I feel the three buzzes from my wrist. Smartwatch disconnected. Strange, but it happens sometimes (much more rarely after the last Xperia Z firmware). Except this time it doesn't reconnect. It's just stuck on the screen with the recycle symbol and after about half a minute it shuts off.</P><P></P><P><IMG alt="http://i.imgur.com/JGe85ck.jpg" class="jive-image" src="https://community.sony.bg/38fa36b0ac365b052941f8ae111c682ba5239a94/687474703a2f2f692e696d6775722e636f6d2f4a47653835636b2e6a7067" /></P><P></P><P>This is not the regular animation with the dots to and from the phone. When that doesn't connect, I can at least still use the watch as a watch. Now it's just stuck on that and shuts off.</P><P></P><P>Tried turning the bluetooth off and on, turned the phone off and on, installed the new Sony Z firmware, nothing helps. </P></BODY></HTML> Fri, 09 Aug 2013 10:43:58 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094060#M6529 OleChr 2013-08-09T10:43:58Z Re: Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094061#M6530 <HTML><HEAD></HEAD><BODY><P>I'm sorry to hear that. Have you tried updating the software in the SmartWatch via the Sony Update Service? </P><P></P><P>-</P><P><EM><STRONG><SPAN lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: #404040; font-style: normal;">What do you think about this forum?</SPAN></STRONG></EM><SPAN><STRONG><EM> </EM></STRONG></SPAN><EM><STRONG><SPAN lang="EN-US" style="font-size: 10.0pt; font-family: 'Arial','sans-serif'; color: #404040; font-style: normal;">Let us know by doing this short</SPAN></STRONG></EM><SPAN><EM> </EM></SPAN><EM><SPAN lang="EN-US" style="font-size: 12.0pt; font-family: 'Arial','sans-serif'; color: blue;"><A href="http://surveys.opinion-8.com/SE/SF/en" rel="nofollow noopener noreferrer"><SPAN style="color: #2aabe4; font-style: normal;">survey</SPAN></A></SPAN></EM></P></BODY></HTML> Mon, 12 Aug 2013 15:15:51 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094061#M6530 Aimee 2013-08-12T15:15:51Z Re: Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094062#M6531 <HTML><HEAD></HEAD><BODY><P>I can go to the Smartwatch -&gt; About part of my phone, but if I click "update accessory" it just says "Version 0.1.B.1.3. The latest version of the firmware is already installed on your SmartWatch." </P><P></P><P>How does it know? It doesn't connect to it.</P><P></P><P></P><P>If only there was some way to physically connect it to … anything. Even if I try to charge, I don't get the charge symbol.</P></BODY></HTML> Mon, 12 Aug 2013 20:18:53 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094062#M6531 OleChr 2013-08-12T20:18:53Z Re: Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094063#M6532 <HTML><HEAD></HEAD><BODY><P>I would recommend that you try updating the SmartWatch by connecting it to a PC via USB and using the Update Service program. You can download this here: <A class="loading" href="http://www.sonymobile.com/gb/tools/update-service/" rel="nofollow noopener noreferrer">http://www.sonymobile.com/gb/tools/update-service/</A><EM style="background-color: #ffffff; color: #686868;"><SPAN lang="EN-US" style="font-family: Arial, sans-serif; font-size: 12pt; color: blue;"></SPAN></EM></P><P></P><P>- </P><P></P><P><EM style="background-color: #ffffff; color: #686868;"><STRONG style="font-family: Helvetica !important;"><SPAN lang="EN-US" style="color: #404040;">What do you think about this forum?</SPAN></STRONG></EM><SPAN style="background-color: #ffffff; color: #2aabe4;"><STRONG style="font-family: Helvetica !important;"><EM> </EM></STRONG></SPAN><EM style="background-color: #ffffff; color: #686868;"><STRONG style="font-family: Helvetica !important;"><SPAN lang="EN-US" style="color: #404040;">Let us know by doing this short</SPAN></STRONG></EM><EM style="background-color: #ffffff; color: #686868;"><SPAN lang="EN-US" style="font-family: Arial, sans-serif; font-size: 12pt; color: blue;"><A class="jive-link-external-small" href="http://surveys.opinion-8.com/SE/SF/en" style="font-family: Helvetica !important; font-size: 16px; color: #686868;" rel="nofollow noopener noreferrer"><SPAN style="color: #2aabe4;">survey</SPAN></A></SPAN></EM></P></BODY></HTML> Tue, 13 Aug 2013 09:37:11 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094063#M6532 Aimee 2013-08-13T09:37:11Z Re: Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094064#M6533 <HTML><HEAD></HEAD><BODY><P>I have a Mac so I'm trying this on my work computer. </P><P></P><P>It won't connect to the computer. I am aware the connection process is a bit finicky, but no matter how many times I try, I am only getting the same spinning recycle symbol.</P><P></P><P></P><P>edit: I tried one last thing (read about it <A _jive_internal="true" href="https://community.sony.bg/message/494838#494838">here</A>) and it actually worked. From the phone's bluetooth settings I unpaired the device and then paired it again and now it works normally.</P></BODY></HTML> Wed, 14 Aug 2013 07:42:46 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094064#M6533 OleChr 2013-08-14T07:42:46Z Re: Smartwatch stopped connecting https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094065#M6534 <HTML><HEAD></HEAD><BODY><P>I'm glad to hear your issue is now resolved <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.bg/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P></BODY></HTML> Wed, 14 Aug 2013 08:37:43 GMT https://community.sony.bg/t5/z-series/smartwatch-stopped-connecting/m-p/3094065#M6534 Aimee 2013-08-14T08:37:43Z