topic Re: Phone cuts out after 30 minutes in 10 Series

Phone cuts out after 30 minutes

TC-MCSP1 — Thu, 16 Jan 2020 20:24:13 GMT

Hi,

I have my new phone, Sony Xperia 10, the problem i have is that during a call that i make, the phone cuts out after 30 minutes. This has happened 3 or 4 times now. Can anyone help me solve what to do to stop this happening. I've read on other forums about deleting apps, but what ones do i delete.

Thanks in advance

Re: Phone cuts out after 30 minutes

Jonas — Fri, 17 Jan 2020 08:08:52 GMT

Hi @TC-MCSP, welcome to our forum and sorry to hear about this.

There is no setting in the device that will end a call after a certain amount of time, so it's either a downloaded application that is causing this, or that your operator perhaps have a specific setting for each subscription.

Are you using the same subscription that you did on your old device or did you get a new SIM card/signed up for a new subscription? If you are not using your old SIM card or have a new subscription, get in touch with your operator so they can check on their end.

For the actual device and a downloaded application, try restarting your device in safe mode where downloaded applications are not started and make a call that is 30 minutes and see if it still cuts out or not.

Let me know if that helps!

Re: Phone cuts out after 30 minutes

TC-MCSP1 — Fri, 17 Jan 2020 12:06:06 GMT

Hi Jonas

Thanks for your reply. I have the same sim as in my previous phone, there is no limit on my phone calls. I suspect like you have said it is an app i have downloaded.

I will restart phone and use in safe mode, if this is ok then it definitely is an app i have downloaded. How will i know which one?? I suspect i will have to a factory reset?

Thanks in advance

Re: Phone cuts out after 30 minutes

gemrowe — Sat, 25 Jan 2020 15:01:16 GMT

I am getting exactly the same issue since the last phone upgrade so hope there is a fix.

Along with this the alarm now goes off 3 times when only set once and any pdf file download I do from facebook disappears and is nowhere to be found!

Re: Phone cuts out after 30 minutes

gemrowe — Sat, 25 Jan 2020 15:02:29 GMT

I have the Xperia XZ3...

Re: Phone cuts out after 30 minutes

Jonas — Mon, 27 Jan 2020 13:38:27 GMT

Hi again @TC-MCSP, sorry for the late reply.

It's very tricky to know what application could be the case, but it's most likely something related to phone calls.

I know a lot of users use applications that block calls from sellers and so on and apps like that are most likely the cause.

A factory reset should not be needed and if you do one and install the previous apps you had on the device, you will run into the same problem again.

Re: Phone cuts out after 30 minutes

Copperbird93 — Wed, 25 Mar 2020 15:46:12 GMT

I have the exact same problem. Every call (not WiFi calls like Whatsapp, only ordinary dial a number calls) gets cut off after precisely 30 min. Vodafone told me that this was not caused by them and is a Sony issue.

Maybe this was installed to prevent accidental pocket dial calls to last 10 hours?

But I really need to know how to fix it. I provide telephone sessions for patients with mental health issues and it's really not ok to cut them off every 30 minutes.

Re: Phone cuts out after 30 minutes

pressefr — Thu, 26 Mar 2020 08:15:14 GMT

I would check a list of things.

I wonder if there is a certain app that uses up too much memory that force closes your calling app?

You can check in developer options:

2 finger slide down notifications drawler > gear icon settings > system > about phone > (on the bottom click 5 or more times rapidly) build number

< Go back

system > advance > developer options > Memory memory used by apps > check the past 3, 6, 12 hours

Maybe you can find the culprit app and delete it.

2 finger slide down notifications drawler > gear icon settings > Network & Internet > Internet Setting > Accept (Download MMS settings)

2 finger slide down notifications drawler > gear icon settings > Network & Internet > Mobile Network > Roaming is off, > Access Point Names (ask your carrier what is the newest APNs setting)

App drawer > long press Phone Icon > click circle icon with "i" > clear storage & clear cache

> Advance > open by default > clear defaults

> Permissions > re activate all permissions.

Network & Internet > Wifi > Wifi Preferences > Open Network notifications (turn off, to prevent hunting for wifi everywhere where you go.)

I hope this some how trouble shoots your problem.

Endless its a case where you accidentally press airplane mode with your cheek. You can move your Airplane and LTE icons off your first page.

Light measures for on screen time

Or use extreme measures to keep your call dialer open and locked by screen pinning 🔒

Security > screen pinning

To use: open call app, slide up half way 1/4 ways, icon on top, pin

Make sure you're setup of "Digital Wellbeing & Parental Controls" are setup correctly. Which you can set apps to limited usage by 30 minutes at a time.

Re: Phone cuts out after 30 minutes

Xeno-man — Thu, 07 Apr 2022 15:09:05 GMT

Hi I have the same problem with my Sony Xperia Xz1 compact. The network has no restrictions on call lengths whatsoever. I have trouble-shooted it with Vodafone on their CS and tech lines and they say they don't even have the ability to time-limit calls in this way. Some functions warn you about costs running high, but no automatic cut offs of calls.

Since my phone gives me the time of the call I can be certain that the calls last 30 minutes exactly, not one second more or less. This rules out the idea of it being the result of an overload or something of that nature.

I have troubleshooted my phone and run the diagnostics for bad behaving apps. Nothing pops up.

I googled this issue with no brand name attached and immediately found all these Sony xperia issues, so I don't think that's coincidence. And like the other customer, WhatsApp and Signal calls are not affected, only mobile network calls. Vodafone says it's nothing to do with them, so can't somebody from Sony be persuaded to give an answer?

Re: Phone cuts out after 30 minutes

Anonymous — Thu, 07 Apr 2022 16:21:55 GMT

Hi all,

I heard this issue happened with Xperia phones who have SIM cards with Vodafone. Did you try to test another SIM card with a different operator with the phone and check if the same thing will happen or not?

Re: Phone cuts out after 30 minutes

Xeno-man — Thu, 07 Apr 2022 16:50:05 GMT

I don't know how to do that without starting a new contract. Vodafone UK says it has nothing to do with them. Can you give more details about what you heard?

I could take the phone to a Vodafone shop, but I am most interested in what Sony itself has to say about the issue.

Re: Phone cuts out after 30 minutes

Xeno-man — Thu, 07 Apr 2022 16:50:55 GMT

...But yes, I did get a SIM-only contract with Vodafone, and bought the phone retail.

Re: Phone cuts out after 30 minutes

Tizer1 — Thu, 07 Apr 2022 21:45:47 GMT

It's a Vodafone problem when you have 4g calling with certain phones including some Sony, Pixel and others and Vodafone have known about it for at least 2 years and either can't or can't be bothered to fix it. It is not an 3rd party App problem.

A quick workaround is to switch the phone to 3g before making a long call or using it in safe mode which disables 4g calling.

Here is a link to the Vodafone Android forum. https://forum.vodafone.co.uk/t5/Android/Pixel-3xl-drops-calls-after-half-hour/td-p/2657129

The best thing you can do is to keep badgering them. They will tell you to contact then via a private message on social media to keep things out of the public domain and have you jumping through hoops doing things to your phone that they know will not fix the problem. Good luck.

Re: Phone cuts out after 30 minutes

Anonymous — Thu, 14 Apr 2022 14:35:07 GMT

Hey there,

When you say it drops, like the call disconnects? Or, there's no sound but the call still on going?

Or, does the phone itself power OFF? That would help us understand more about what's happening.

Cheers

Re: Phone cuts out after 30 minutes

Tizer1 — Thu, 14 Apr 2022 21:10:23 GMT

The call only just disconnects as if you have pressed the End Call button after exactly 29 Minutes 50 Seconds, every time, only when 4g calling as per my post above, even if you are mid sentence and as far as I know only for outgoing calls all as per the long thread I linked above which was for a Pixel phone but applies to some Sony phones as well on Vodafone UK. I believe it does not happen with other carriers.

I think the Sony phones that have the problem are some of the older ones, including the XZ series with the Google Dialler, which I believe the UK ones had.

Re: Phone cuts out after 30 minutes

Anonymous — Tue, 19 Apr 2022 16:28:37 GMT

Hi @Tizer1

Did you try to communicate this matter with Sony and check how they can go with this issue?

But it seems a network operator related issue in this one?

Re: Phone cuts out after 30 minutes

Tizer1 — Tue, 19 Apr 2022 21:22:38 GMT

Hi @Anonymous

I personally haven't communicated directly with Sony. I'm a bit late to the party, normally I would not talk for more than 30 minutes but since Covid everything important including medical things is done over the phone, sometimes for long periods, and it was only recently that I realised that I had the problem.

Reading that very long post from the Pixel owner it is a Vodafone, or Vodafone UK problem with certain phones of similar age when making a call over their 4g network. Other people have changed providers and the problem has gone away and that is what I might have to do, which is unfortunate because I get an excellent signal with Vodafone where I live and even when I'm in out in the countryside.

The phone was also bought from Vodafone so I may not be able to get 4g calling with another provider without changing the firmware.

Re: Phone cuts out after 30 minutes

Sunyoser — Wed, 20 Apr 2022 02:40:32 GMT

"They will tell you to contact then via a private message on social media to keep things out of the public domain and have you jumping through hoops doing things to your phone that they know will not fix the problem. "

I had exactly the same experience with EE. They got the terminology wrong too, continuously referring to the 'phone password' when what they really meant was the keyboard unlock password. I nearly ended up bricking it because of their 'help' but tried one more thing just in time.

General comment: I used to be a great fan of Sony phones until they stopped support for mine after only a year of ownership. And now I'm looking at all these complaints about phones and TV sets, my opinion has dropped even lower.

One way to get me back as a customer would be to introduce a 21st Century version of the K750i with NO ANDROID in it. And no microsoft either. But with the same superb camera and Code Memo software.

Re: Phone cuts out after 30 minutes

Piscie — Wed, 20 Apr 2022 14:29:07 GMT

Hey @Tizer1, I'd actually recommend checking directly with Vodafone as it is totally related to the SIM card. If there is any possibility of testing different SIM card on your phone or the same SIM with different phone, do it to confirm what causing the issue.

Re: Phone cuts out after 30 minutes

Tizer1 — Wed, 20 Apr 2022 17:20:49 GMT

Hi @Piscie , not only have Vodafone sent me a brand new Sim card but they have also completely reset my account from scratch and it has not made any difference.

Putting either Sim card in another phone solves the problem, that is because the other phone makes the call in 3g. If I switch 4g off on my phone then I can talk for as long as I want, which is the same putting the Sim into another phone that makes the call in 3g.

Putting the phone into Safe Mode also solves the problem, that is because the call is done on 3g not because it is rogue App.