topic Re: 200GB Micro SD Card not allowing video - Unknown Error in X Series

200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Mon, 06 Feb 2017 16:52:21 GMT

Hi, I recently bought a Sony Xperia X...

it stated that you could use a micro SD upto 200GB, so I purchased one:

details: SanDisk Ultra 200 GB MicroSDXC UHS-I Memory Card

I previously had a Sony Xperia Z2, where I used the same type of SD card but which was upto 128GB.

I inserted the SD card in & everything seemed OK, it let me store the photos on it fine + it let me move some apps onto the SD card too (the apps worked fine)... but everytime I tried to record video, the mobile just froze, came up with an 'unknown error' message and went back to the main screen...

I ran a few tests myself...

it lets me record video on the internal memory fine.

it lets me record video onto my old 128GB micro SD card fine too.

it just won't work when I use video to save onto my 200GB micro SD card.

(the whole reason I bought thr Xperia X was for the camera within in, hence me also buying a 200GB SD micro card).

is there something else I can try to sort this out?

or is this a known problem?

Thanks in Advance.

Re: 200GB Micro SD Card not allowing video - Unknown Error

CameronT — Tue, 07 Feb 2017 00:42:45 GMT

Hi @vinusoma,

Welcome to the community.

Is your SD card formatted in FAT32 or exFAT?

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Tue, 07 Feb 2017 09:40:19 GMT

Hi,

thanks for the reply.

I'm not too sure how the card is formatted, I've just used the SD card as it came.

I can try to format it on my computer this evening.

should I reformat it to exFAT? (& NOT FAT32)...

I will try it when I get back home today and post back the results.

thanks in advance...

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Tue, 07 Feb 2017 22:47:07 GMT

Hi,

I've just tried reformatting the card as exFAT via my laptop and still same problem...

I also tried to erase & format via the mobile itself, but this didn't sort the problem out either.

I've just ordered a replacement, so we'll see if this is down to the micro SD card or the mobile not being able to handle a 200GB card.

Re: 200GB Micro SD Card not allowing video - Unknown Error

CameronT — Tue, 07 Feb 2017 23:00:02 GMT

@vinusoma,

Does it make a difference if you lower the resolution of the video?

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Wed, 08 Feb 2017 22:27:31 GMT

No it didn't... that was one of the first things I tried.

Re: 200GB Micro SD Card not allowing video - Unknown Error

CameronT — Wed, 08 Feb 2017 23:40:18 GMT

@vinusoma,

Hmm. Well, seeing as it works with another SD card, it may be the card itself. Please let me know how you get on when the new card arrives.

Re: 200GB Micro SD Card not allowing video - Unknown Error

tcn_xperia — Thu, 16 Feb 2017 10:49:39 GMT

@vinusoma wrote:
Hi,
I've just tried reformatting the card as exFAT via my laptop and still same problem...
I also tried to erase & format via the mobile itself, but this didn't sort the problem out either.
I've just ordered a replacement, so we'll see if this is down to the micro SD card or the mobile not being able to handle a 200GB card.

Hi vinusoma,

Out of curiosity, did getting a new micro SD card resolve your issue? I've having the same exact issue with a Sony XZ and 256GB Samsung card.

Thanks!

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Thu, 16 Feb 2017 13:50:44 GMT

OK, an update...

got the replacement 200GB microSD card on the weekend, it still wasn't working... so went back the store where I got phone & they couldn't work it out either...

they actually got me a replacement mobile, which I picked up yesterday...

& it's still having the same issues...

so on this page:

https://www.sonymobile.com/gb/products/phones/xperia-x/specifications/

where is says

Memory and storage Up to 200 GB microSD™ card

this is clearly wrong... same problem with 2 different 200GB SD cards & 2 different Xperia X mobiles...

don't know if it used to work and one of your updates has stopped it working... or the specification was written wrong... disappointing if this is the case...

unless someone out there as any other suggestions, I'm actually going to have a buy another microSD card, this time a 128GB one... not very happy to do it, but can't see any other way of using this mobile, since one of the reasons I bought it was for the better camera on it...

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Thu, 16 Feb 2017 13:53:11 GMT

@tcn_xperia wrote:
Hi vinusoma,
Out of curiosity, did getting a new micro SD card resolve your issue? I've having the same exact issue with a Sony XZ and 256GB Samsung card.
Thanks!

no with the Xperia X, tried another SD card, even got the mobile replaced... still same issue... either Sony have done something to stop it working with one of their updates or the specifcations were written incorrectly...

since you're having a similar issue with another mobile (where is says it can handle a 256GB card), I'm hoping it's something Sony did with one of their updates & thus can be sorted out...

Re: 200GB Micro SD Card not allowing video - Unknown Error

tcn_xperia — Thu, 16 Feb 2017 16:35:25 GMT

@vinusoma wrote:
@tcn_xperia wrote:
Hi vinusoma,
Out of curiosity, did getting a new micro SD card resolve your issue? I've having the same exact issue with a Sony XZ and 256GB Samsung card.
Thanks!
no with the Xperia X, tried another SD card, even got the mobile replaced... still same issue... either Sony have done something to stop it working with one of their updates or the specifcations were written incorrectly...
since you're having a similar issue with another mobile (where is says it can handle a 256GB card), I'm hoping it's something Sony did with one of their updates & thus can be sorted out...

Thanks a lot for the information.

I also thought the specs could be wrong, because on the XZ page they say up to 256GB is supported, but strangely the pdf manual download says 128GB.

Like you said, hopefully more users experience and report here on this issue, and Sony realises this is a big problem to sort out in a next update, There's no point having a huge MicroSD card which can't save big video files directly into it, that was what the card is for!

Re: 200GB Micro SD Card not allowing video - Unknown Error

tcn_xperia — Sun, 19 Feb 2017 11:57:08 GMT

@vinusoma wrote:
@tcn_xperia wrote:
Hi vinusoma,
Out of curiosity, did getting a new micro SD card resolve your issue? I've having the same exact issue with a Sony XZ and 256GB Samsung card.
Thanks!
no with the Xperia X, tried another SD card, even got the mobile replaced... still same issue... either Sony have done something to stop it working with one of their updates or the specifcations were written incorrectly...
since you're having a similar issue with another mobile (where is says it can handle a 256GB card), I'm hoping it's something Sony did with one of their updates & thus can be sorted out...

1 more thing, did you format the microSD cards using your phone, before usage i.e. installing apps and updates etc?

Re: 200GB Micro SD Card not allowing video - Unknown Error

vinusoma — Mon, 20 Feb 2017 11:13:18 GMT

@tcn_xperia wrote:
1 more thing, did you format the microSD cards using your phone, before usage i.e. installing apps and updates etc?

I tried formatting both via a computer & via the mobile itself... made no differance...

when I got the replacement mobile, the first thing I tested was this, but the updates had already come through at this point...

I suppose I could try a factory reset and test the 200GB microSD card again, but then at some point thsee updates will need to be installed anyway so don't think it'll help.

It's annoying that Sony said that for the phone I got (Sony Xperia X) both online and within PDF user documentation that you could use a 2000GB microSD card when you can't - it works for most things (photos, apps) but for recording videos it doesn't. From what you say this is not only a problem with the Sony Xperia X, but its happening on some of their other models too.

& what's even more annoying it that I'm going to have to now buy another SD card, a 128GB one this time.

Re: 200GB Micro SD Card not allowing video - Unknown Error

mberdych — Fri, 21 Apr 2017 14:06:19 GMT

Unfortunately, I have to confirm, that same behaviour persist on Xperia XZs. 200GB card can't record video. Incredible bug.

Re: 200GB Micro SD Card not allowing video - Unknown Error

tcn_xperia — Fri, 21 Apr 2017 15:15:25 GMT

Sorry to hear about that mate, and finding it hilarious that the bug carried over to the XZs too (would be the biggest joke if the XZ Premium has this problem too).

Re: 200GB Micro SD Card not allowing video - Unknown Error

allure — Tue, 16 May 2017 11:16:30 GMT

I can confirm that this problem also appears on the X Compact and it's probably reasonable to assume that the XZ Premium has the same issue.

I wish SONY would escalate this case and try to get to the bottom of it.

I want to use a 200GB or larger microSD card and now I'm skeptical to order any more, since they probably also have this issue.

Re: 200GB Micro SD Card not allowing video - Unknown Error

Christofer — Tue, 16 May 2017 12:55:06 GMT

Hi all, apologies for the late reply.

This has been forwarded internally and is being investigated. I'll let you know as soon as I have any new information to share.

I'm sorry for any inconvenience that this causes.

Re: 200GB Micro SD Card not allowing video - Unknown Error

allure — Tue, 16 May 2017 15:44:12 GMT

@Cristofer, this issue has been floating around for more than THREE MONTHS already and has not been addressed. The issue is with the latest phones and with the flagships.

It's time for SONY to fix this ASAP.
If possible, can you elevate this case as an urgent matter, as this might possibly cause lenghty troubleshooting cases for the customers and involve possible real monetary losses.
The X series does not currently support 200GB and up memory cards as stated in the specifications/manuals.

Re: 200GB Micro SD Card not allowing video - Unknown Error

Sinnerman — Wed, 02 Jan 2019 10:19:51 GMT

Two months ago I bought a 200GB Sandisk card for my Xperia X. I did not want to update Android, so I needed an alternative solution. I solved the problem by using a PC, made two partitions on the card, one partition of 128Gb and the other of 55GB. For now everything works perfectly, the phone recognizes two partitions, normally captures the video.

SandDisk 200GB UHS-I U1 A (SDSQUAR-200G-GN6MA)

Xperia X (F5121)

Android 7.0 (34.2.A.69)

EaseUS Partition Master (Free Edition)