topic Re: Sony XA1 Screen issue. in X Series

Sony XA1 Screen issue.

Gjk7777 — Sun, 28 Jun 2020 11:07:11 GMT

Has anyone found a fix to the common problem of the left and right side of the screen not responding to touch,after the Oreo update? I see Sony has washed their hands of the problem, I won't be buying anymore Sony products again.

Re: Sony XA1 Screen issue.

MarlonUk1 — Sat, 04 Jul 2020 18:44:30 GMT

hello @Gjk7777

i've seen some "remedies" around the internet to fix this problem. it involves changing the keyboard? have you tried that one?

try to boot to safe mode, long tap power off option. and see if the problem still exists. if it does it is most likely a hardware problem, then you can have your device repaired at an authorized sony service center.

Re: Sony XA1 Screen issue.

Gjk7777 — Sat, 04 Jul 2020 19:17:20 GMT

Many thanks for your reply, there is no found fix for this issue, different keyboard etc, I have tried them all. What I don't like is that Sony hasn't helped with this issue. I am a minimum wage earner, and buying a Sony product which is a product I have to save for many months , a Company which I have trusted over the years, and I have never bought anything but Sony products, has let me down. I bought the phone, after the update, not fit for purpose. The phone is out of warranty now. Sony will not and never care about my issue.

Re: Sony XA1 Screen issue.

MarlonUk1 — Mon, 06 Jul 2020 21:07:53 GMT

hey @Gjk7777

that is unfortunate, but not unless a problem affects more and more people then a company wouldn't respond to the problem, it might be just they had a "bad batch" ..

there is another way to remedy the problem, it involves updating the device to another software ,try to head on to XDA forums for more information.