topic Re: Stolen phone in X Series

Stolen phone

Bluberry1 — Tue, 20 Nov 2018 14:51:04 GMT

How can I locate my phone ?I have the imei number and their is no sim. I sure they have reset it and may bet using it

Re: Stolen phone

Strampke — Wed, 21 Nov 2018 08:59:49 GMT

If you have set settings to retrieve your phone there isa chance.

I don't understand, is your ownSIM card in the phone or do you have it with you.

If it's certain that you won't find your phone you can block your IMEI and your phone will be worthless.

Here is some information.

Also there is Google to help you.

When your account has not been deleted before reset then your account verification is necessary to activate your phone.

Read here about factory reset protection.

Re: Stolen phone

Jonas — Wed, 21 Nov 2018 10:24:10 GMT

Hi @Bluberry, very sorry to hear about what has happened.

We do not have any service that we can use to track your device based on your IMEI number, the only service that is available is the Google service called Find My Device.

This requires the device to be powered on and have an active Internet connection though, but you can also take a look at the links that @Strampke provided. The most important part, make sure to report it stolen to the police. When that is done, talk to your operator, so they can block the device from being used with a SIM card.

Keep us posted!