topic Re: My screen is going off and receiving calls in XA Series

My screen is going off and receiving calls

Alias45679 — Mon, 02 Dec 2019 12:37:55 GMT

My screen is going off and receiving calls

Re: My screen is going off and receiving calls

Uliwooly — Tue, 03 Dec 2019 05:22:34 GMT

I'm sorry but that seems to be a hardware issue, perhaps the screen burned out, you could try to repair the phone with Xperia Companion but most likely you will need to get it repaired with your local support team

https://support.sonymobile.com/global-en/contactUs/

Re: My screen is going off and receiving calls

Jonas — Wed, 04 Dec 2019 08:26:06 GMT

Hi @Alias45679, sorry to hear that.

I'm not quite sure that I understand exactly what you mean, would it be possible for you to elaborate a bit?

Does the screen turn off as soon as you answer a call and it does not stay on until you put the device at your ear like it should?

If that is the case, make sure that nothing is covering the sensor, for example a screen protector, or that there is any dirt or moisture on it. On the link below, you can see where it is located on your device (number 6).

https://support.sonymobile.com/global-en/xperiaxa1plus/userguide/overview---rd/

Let us know if that helps and if we misunderstood your question, please let us know.

Re: My screen is going off and receiving calls

Alias45679 — Wed, 11 Dec 2019 03:19:46 GMT

My screen is turning off and receiving calls when I press volume and power button for 10sec screen is waking

Re: My screen is going off and receiving calls

Jonas — Fri, 13 Dec 2019 09:09:02 GMT

Hi again @Alias45679, thank you for the information.

It does sound like the proximity sensor isn't working correctly.

Was there any change when you cleaned the sensor or made sure that nothing was covering it? If there wasn't, go to Settings > Support > Xperia tests > Ear proximity, how does the sensor work in the test?

Keep me posted!