topic Re: Notification sounds not working in Other/General

Notification sounds not working

magpiemariner — Mon, 27 Jan 2014 12:51:45 GMT

My wife's phone is not making sounds when SMS etc received, nor is it showing the icon in the notification bar. I have gone through all the settings I could find and made sure a sound is selected & the proper boxes are ticked; I copied from the settings on my phone, also an Xperia SP bought at the same time as hers. Mine works fine, hers does not. The SMS shows up when she opens the app, but no notifications. Her ring tone works when a call comes through and we hear the sound when selecting a tone in settings. Any clues will be gratefully received. Thanks.

Re: Notification sounds not working

Alexander1 — Mon, 27 Jan 2014 15:32:47 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Just to make sure that you have looked at the right place. Open messaging > menu button > settings > make sure that notifications is marked and here you can also change the SMS notification ringtone.

Re: Notification sounds not working

magpiemariner — Mon, 27 Jan 2014 21:47:54 GMT

Hi, thanks for your reply. I had already set the notification in settings, but I just went back in to check. Yes, notifications is checked & a sound has been selected. Also "vibrate" was also checked, so I turned that off, just to see if that made any difference. I sent a message from my own phone to test, but there was no difference. No notification in the bar at the top of the screen, no sound & no indication of an unread message on the message icon.

Just to confirm, the ring tone works when a call comes in and when a notification sound is selected the sound plays.

Re: Notification sounds not working

_alexdon_ — Mon, 27 Jan 2014 21:54:34 GMT

Are you using 3rd party apps for calls or messages?

Re: Notification sounds not working

magpiemariner — Tue, 28 Jan 2014 00:29:51 GMT

No, just the apps that were on the phone when we bought it.

Re: Notification sounds not working

Danial-mach1 — Tue, 28 Jan 2014 03:12:37 GMT

Try to go setting>apps>all> find messaging check show notification is marked or not

Re: Notification sounds not working

magpiemariner — Tue, 28 Jan 2014 08:20:39 GMT

Yes, notification is marked.

Re: Notification sounds not working

_alexdon_ — Tue, 28 Jan 2014 09:29:46 GMT

Have you considered a repair of software?

Re: Notification sounds not working

Alexander1 — Thu, 30 Jan 2014 16:00:39 GMT

You could try to clear data for messaging under settings > apps > all > clear data. Restart phone and try again.

Re: Notification sounds not working

magpiemariner — Sun, 02 Feb 2014 19:43:48 GMT

Is there an "all" button? I've gone to Settings-Apps-All, but "all" is a list of all apps on the phone, there must be about 50 or more in the list. Did you mean I should clear data for each app individually?

Re: Notification sounds not working

magpiemariner — Sun, 02 Feb 2014 19:58:29 GMT

Yes I had, but I wanted to leave that as a last resort. Now that the problem seems to be fixed, I'll leave that to another day. Thanks for your suggestion.

Re: Notification sounds not working

magpiemariner — Sun, 02 Feb 2014 20:03:38 GMT

Please ignore my earlier question, I didn't read your message properly. Since posting that I went in to the messaging app, cleared data & rebooted, and sent a test from my own phone. The notification sound now works, as does the light show & the indicator of unread messages. Thank you for your help in this matter.

Now please tell me, why did it work? Did I do something? Or is it just one of those things?

Re: Notification sounds not working

_alexdon_ — Sun, 02 Feb 2014 21:00:42 GMT

If you clear data for messages,it resets all settings applied for it.Maybe a reset was all that was needed.

Re: Notification sounds not working

geminimax — Sun, 12 Jul 2015 18:18:42 GMT

scroll sideways for the all button, i was having same problem with mine but its sorted now. Thank you.

Re: Notification sounds not working

Seano34 — Thu, 07 Jan 2016 05:40:40 GMT

I had the same problem on my new Z5 and using this setting worked for me. Thanks.

Re: Notification sounds not working

fredrikcarlus — Wed, 17 Feb 2016 21:58:25 GMT

i am having sounds problems too, with my xperia M2.

i get text and phone call sounds.

there seems to be some sound SOMETIMES when i get notifications.NOT always.

but there is NOO sound for fb messenger notifications.

I have cleared data like previous posts., restarted, been on settings everwhere...

on my OLD phone, lumia, is so much easier to find settings , it has "manage app sounds"
guess i have to keep my old phone so i can hear sounds for FB messages...

Re: Notification sounds not working

sookyun — Tue, 08 Mar 2016 04:01:10 GMT

i've try your solution that open setting>apps>all>messaging>clear data and restart, i've did twice but it still not working.

Re: Notification sounds not working

NerdyDavros — Sat, 07 May 2016 05:54:52 GMT

I also had the same problem, but this was not the solution. Turns out that with my Xperia M4 Aqua, the SMS notifications are tied to the "Media Volume". So because the Media volume was reduced, I wasn't able to hear my phone recieve SMS's. Turned up volume, problem fixed.

If Sony would change this, that would solve so many issues.

Re: Notification sounds not working

Bowlingstorm — Wed, 29 Jun 2016 01:41:57 GMT

I just fixed this exact problem with my phone. Go to settings-application manager-messages unblock notifications

Re: Notification sounds not working

Sony_18 — Wed, 03 Aug 2016 15:01:03 GMT

Same problem. I cant hear any notification sound. Checked every setting. Still notifications make no sound just the vibration