topic Re: Basic support - X10 in Other/General

Basic support - X10

Mon, 28 Feb 2011 21:03:49 GMT

Some basic info, please.

1. User Guide, phone based: Updated software. After date restore, could not access phone user guide, had to go online.

Followed tip to download & install replacement. Found the original where it should be in phone's folder. (Guides were different sizes.)

Replaced existing guide. Now the user guide logo has disappeared from the list.

How to activate phone based guide?

2. Google mail: Cannot access contact list. If I want to compose an e-mail, I need to know who to send to ahead of time,

And I need to type in the full address each time.

Ideas on how to access contact list?

3. Contact list (phone): I have 1 registered gmail account. When I enter a new contact in the phone, the info

gets replicated to the gmail entry - twicw. Scrolling down the contact entry shows a duplicate entry for the google account.

How to remove the duplicate?

Thanks

Re: Basic support - X10

Uliwooly — Tue, 01 Mar 2011 02:26:10 GMT

2. Google mail: Cannot access contact list. If I want to compose an e-mail, I need to know who to send to ahead of time,

And I need to type in the full address each time.

Ideas on how to access contact list?

I forgot to say, before you start with this, go to:

Phonebook app

Edit all your contacts, yes it's a pain in the ... but it won't be later on, delete duplicates, add emails etc.

there are two simple options for number 2, one you can access your gmail not with the app but with the browser, now scroll to the bottom and it will say Desktop click on it and you will get the same options as if you were using your computer.

option 2.

first you need to sync your contacts from your phone to your gmail.

open your phonebook

press MENU button

-> tap on Send Contacts

-> select all

-> send it to your email

on your computer

-> download the file

-> go to your gmail

-> click on contacts

-> click on more actions

-> on the drop down menu click on "import"

-> choose the file

-> and click import

now you have to sync your contacts from your gmail to your phone

settings

Account & Sync

tap on Google

select Sync Contacts/Gmail/etc

press the MENU button

tap on Sync Now

once your done with this

go to your Phonebook app

look for a contact that you want to email

tap on their picture/icon

then tap on the envelope

tap on email

select from

Gmail

Moxier

Messaging

etc

and you're done

Re: Basic support - X10

Uliwooly — Tue, 01 Mar 2011 02:28:28 GMT

3. Contact list (phone): I have 1 registered gmail account. When I enter a new contact in the phone, the info

gets replicated to the gmail entry - twicw. Scrolling down the contact entry shows a duplicate entry for the google account.

How to remove the duplicate?

The reason for this is because you are syncing with multiple accounts

go to

settings

Accounts & Sync

under Manage Accounts tap on each of the accounts you're currently syncing with and select what you want to sync if you follow the steps above do NOT sync contacts with any other account other than Google.

Re: Basic support - X10

Uliwooly — Tue, 01 Mar 2011 02:32:32 GMT

Some basic info, please.

1. User Guide, phone based: Updated software. After date restore, could not access phone user guide, had to go online.

Followed tip to download & install replacement. Found the original where it should be in phone's folder. (Guides were different sizes.)

Replaced existing guide. Now the user guide logo has disappeared from the list.

How to activate phone based guide?

I don't quite understand your question

do you want the online guide on your phone? or do you want to "Restore" the user guide on your phone?

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/restoretheuserguideinyourphone/xperiax10?cc=gb&lc=en

Restore the User guide in your phone

If you have lost the User guide in your phone when updating the phone software, you can download the User guide to your memory card using a USB cable.

Requirements

Internet broadband connection
Free hard disk space
1 available USB 2.0 port and USB cable
SD card inserted in phone

Download now

File size 23.6 Mb
Download time approx. 11 minutes or less on your current connection.

Installation instructions

To restore the User guide in your phone

On the phone: Make sure a memory card is inserted in your phone. Connect your phone to a computer using a USB cable.
On the phone: Select Connect your phone.
On the computer: Download the User guide here from the "Download now" button and save it on your computer.
On the computer: Rename the downloaded User guide file to emanual.zip.
On the computer: Wait until the memory card appears as external disks in the file explorer and open the"others" folder. If the "others" folder is missing, create a folder and name it others.
On the computer: Place the downloaded User guide zip file (emanual.zip) in the others folder.

Note: Do not disconnect the USB cable while you are transferring content as this may corrupt the content.

To disconnect the USB cable safely

Computer: Use the Safely Remove Hardware function to select the device you want to unplug, then click Stop.
Disconnect the USB cable.

How to use

To access the User guide in your phone

From the Home screen, find and tap User guide.

Re: Basic support - X10

Wed, 02 Mar 2011 20:18:14 GMT

Thanks for the tip.

Results:

After the software upgrade, the user guide app still showed on the phone, but I could not access it on the phone.

After reviewing this answer, I downloaded the user guide, renamed it, went to install it in the "others" folder and saw that the user guide was, in fact, there.

I replaced it with the downloaded version, now the app icon has disappeared from the main apps listing.

I did copy the icon to the main screen before replacing the file. That icon still shows, but has a small black text box under it with no text. Tapping on the icon gives me the message:
"Application is not installed on your phone".

Re: Basic support - X10

Uliwooly — Wed, 02 Mar 2011 20:21:03 GMT

you can try using Astro File Manager

https://market.android.com/details?id=com.metago.astro&feature=search_result

or other File Managers to get access to it on your SD Card

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

Re: Basic support - X10

Wed, 02 Mar 2011 20:39:19 GMT

regarding the contact list:

before i do any more, can you clarify?

in the beginning, i had the phone contact list with a few entries.

then i added a single gmail account.

after that, when i looked at a contact, i had one set of data fields for the phone list and 2 sets of data for the gmail account.

unfortunately, i synched my contacts using another method that you outlined (brain, brain, don't fail me now) - I (think I) did this from within my gmail account on the computer.

from the entries now in the contact list, i must have provided my regular e-mail address.

i just reviewed my entries on the phone.

now i have some separation.

there seems to be 1 entry for phone contacts & 1 for gmail where there is a name mismatch (e.g. bob = phone entry; bobby = gmail entry)

in some cases there are 1 phone entry and 2 sets of gmail entries like before, in other cases there are 1 phone & 1 gmail.

i would like to straighten all this out to ease finding contacts & using the phone.

what do you suggest? i could remove the account from the phone & start over or ...

thanks

Re: Basic support - X10

suze — Wed, 02 Mar 2011 20:40:25 GMT

When you renamed the file did you rename it 'emanual.zip' cos if you did then try renaming it again to just 'emanual' and the .zip is added automatically. If you use something like LInda file manger it actually shows you the file extensions and if you follow the instructions (which are wrong and have been reported) you will have a file called emanual.zip.zip and the phone just won't see it.

Re: Basic support - X10

Wed, 02 Mar 2011 20:45:45 GMT

ah, the vagaries of the directory tree.

i will make the change when i get back to my home base.

thanks

Re: Basic support - X10

suze — Wed, 02 Mar 2011 20:49:14 GMT

Let us know how you get on!

Re: Basic support - X10

Thu, 03 Mar 2011 00:25:10 GMT

didn't work.

same behavior - app not installed ...

Re: Basic support - X10

Thu, 03 Mar 2011 01:04:10 GMT

got as far as sending the e-mail.

sent copy to my regular email & 1 to gmail.

both arrived with no attachment. the attachment "send_contacts.vcf" did show below the subject form field.

is there a folder on the phone where this may have been saved?

Re: Basic support - X10

Uliwooly — Thu, 03 Mar 2011 01:14:52 GMT

do that on your computer

Re: Basic support - X10

Uliwooly — Thu, 03 Mar 2011 01:15:58 GMT

in the case of repeated contacts

your phone/computer doesn't know that bob and bobby are the same person, so, if you want to keep Bob as the contact, edit the contact, add the email and then delete bobby

Re: Basic support - X10

Thu, 03 Mar 2011 02:46:26 GMT

with familiarity comes understanding.

did a merge on my PC, edited & deleted some stuff.

Then I noticed the "other contacts" folder where i found a bunch of stuff that was missing.

added them to "my contacts"

almost there, i think.

there is at least 1 gmail contact not on the phone & 1 on the phone not on gmail.

sync is on on the phone.

whew - thanks for the help so far.

Re: Basic support - X10

Uliwooly — Thu, 03 Mar 2011 02:48:31 GMT

no problem, let me know if you get stuck and make sure you try the Xperia Arc's launcher and widgets

Re: Basic support - X10

Thu, 03 Mar 2011 02:56:57 GMT

actually, a bit stuck still. 1 contact one the phone not in gmail, 1 in gmail not on the phone.

can't see any difference in layout.

Re: Basic support - X10

Uliwooly — Thu, 03 Mar 2011 03:10:42 GMT

transfer all the contacts as they are right now to Gmail, and you can continue to modify them on your computer, then you will delete ALL the contacts from your phone so you can sync ONLY gmail contacts (then you can create a backup of your contacts on your phone)

Re: Basic support - X10

Thu, 03 Mar 2011 03:15:41 GMT

sometimes a reboot is the only way. 😉

OK, thanks

have a good evening.

Re: Basic support - X10

Uliwooly — Thu, 03 Mar 2011 03:18:33 GMT

yeah, no problem, if you have any more questions let me know