topic Re: Xperia X10 under repair for more than 37 days. in Other/General

Xperia X10 under repair for more than 37 days.

Roopesh_Ariya — Wed, 23 Feb 2011 12:48:14 GMT

Hi,
I bought a Sony Ericsson Xperia X10 last October 2010. After 1 month of use the phone restarts very often. Once it starts restarting it will be continue, and the only way to stop is remove the battery. It will restart when I make call, receive a cal, connect internet, connect wifi, or even if I keep it idle. Even I couldnt take a backup of my 700+ contacts and other messages, because the phone if I try a backup.
I have given the mobile phone for repair at Sony Ericsson Service Centre in Bangalore on January 18th, 2011.

I have talked to the service centre and to more that 6 customer care executive; everybody has assured me with false promises stating that I wil receive my set in 1 week. Now it is been 5th week.
(Service Work order number: SE311TR110308). It s been more than 37 days till now I have NOT RECEIVED THE PHONE

Model: Sony Xperia X10
Purchase Date: Sep 17th, 2010
Warranty Status: Yes

Given for Service on: Jan 18th 2011
Workorder Number: SE311TR110308

Service Complaint ID: 89593717
Ticket got for my previous mail at questions.in : 89595002

Because of the phone problem, I have lost lot of business calls ultimately it affected my business itself. Even I lost lot of personal calls which has affected my personal life too. I have been a Sony Ericsson customer for years. But now I regret for that. Company should compensate me for the loss happened in my business and personal life. I lost my faith in the Sony Ericsson as the Company have put the defective phones in the market for sale.

Roopesh Ariyattil

Re: Xperia X10 under repair for more than 37 days.

Martha- — Wed, 23 Feb 2011 13:10:04 GMT

Hello,

I have fowarded this to our contacts in India for review.

I am not located in India, so I cannot comment on how the process should work, but I will make sure to followup with them and you here in the forum so that we can make sure you get a working Xperia X10 back as soon as possible. If you have any more contact with our customer care team, please reply with your Ticket ID # so we can keep track here.

Thank you.

Re: Xperia X10 under repair for more than 37 days.

Martha- — Wed, 23 Feb 2011 13:42:05 GMT

Hi,

Please understand there are no promises here. As I said I can only pass the information to a trusted conact in India, but I cannot do anything beyond that.

This is why I've asked you to keep me updated with any future contact you have with us in India, so I can keep track.

Re: Xperia X10 under repair for more than 37 days.

Johan — Fri, 25 Feb 2011 13:42:00 GMT

We're really sorry for this, but unfortunately we're not located in India. And as Martha said the feedback has been forwarded to concerned team in India.