topic Re: viewing word attachments from emails in Other/General

viewing word attachments from emails

Tue, 22 Feb 2011 13:04:09 GMT

Hi,

I've had some Word (doc, etc) attachments send to me via email and when i click on it it says 'cannot view attachment'. How do i view them? I have downloaded OpenOffice reader from the Market but can't see how that works.

many thanks Deborah

Re: viewing word attachments from emails

suze — Tue, 22 Feb 2011 13:17:25 GMT

My X10 large came with OfficeSuite on it but there was a link in the Product Blog for the mini users to download it

http://blogs.sonyericsson.com/products/category/applications/page/2/

This may help you with what you need.

If you have saved the documents to your SD card the OfficeSuite should let you open your file on your SD card where it is saved. That said it might also help to have a file manager app, something like Astro is free from the Market and very good. You can then locate your file save locations too and tap on it and it will be opened by OfficeSuite. (This has worked for me on .pdf / excel & word docs)

Re: viewing word attachments from emails

Tue, 22 Feb 2011 14:30:02 GMT

Hi Suze,

The problem is when i tap on the attachment it wont let me do anything with it, it just says 'cannot view attachment', that's if it's a word doc, excel file or pdf file. I was sent a jpg attachment and i could see that!

Any ideas?

Thanks Deborah

Re: viewing word attachments from emails

suze — Tue, 22 Feb 2011 14:42:18 GMT

Hmmm, if you long press on the attachment does it give you an option to save to SD card or open.... or anything? What does pressing menu (left hardware key) give you? Any options for save or maybe a More key.

I have literally just updated my X8 software with a new firmware release, like 5 minutes ago and haven't got the email set up, well got no apps or contacts either!! I will get it organised and see if I can reproduce the problem. ~~Maybe it just doesn't like jpeg files in the mail app but as that is a really standard file format I'd be surprised if it didn't.~~ (Edit note to self read question properly!)

Anyway.... I shall return.

Re: viewing word attachments from emails

Tue, 22 Feb 2011 14:46:44 GMT

No, nothing from a long tap, nothing comes up at all and nothing from the menu key either.

I can see the jpg file but can't save it or anything and all other formats i cant even see

Re: viewing word attachments from emails

suze — Tue, 22 Feb 2011 15:01:25 GMT

Still faffing around downloading all my apps, but it occured to me as I pressed install for K-9... have you tried a third party mail app like K-9 or Maildroid. They do seem to give you more options than the stock apps. Both mentioned are free and very similar - I am just a girl who grew up in the UK in the 70's so the icon on K-9 appealled to me

Re: viewing word attachments from emails

suze — Tue, 22 Feb 2011 16:40:23 GMT

Right, having just sorted my phone out and got my email to eventually sign in I have just sent myself an excel file and it auto opened in OfficeSuite but there is no option that I can see to save the file to my phone. I am just about to set up K9 and repeat the test.

As I thought, you get the choice of open or save on K-9... open brings the document up in OfficeSuite again and save saves it to your SD card.

Re: viewing word attachments from emails

Tue, 01 Mar 2011 12:16:34 GMT

Hi Suze,

Thanks for your help with all this... had family drama so just sorting this out now hence delay!

I've got K9 and the trial app of OfficeSuite, is the actual one free and if so where can i get it from?

All okay now,... except for the sending of files. I can't send emails from K9 but i can from the app that came with the phone. I have put all the same server settings in the 'sending mail' outgoing server bit as i had in the phones settings but it just says 'error sending email'. Did you have any probs with this?

Many thanks Deborah

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 12:31:07 GMT

Hey Deborah... sorry about the family drama, but family comes before tech any day of the week! Hope all is more settled now.

If you can't send it is more likely your to be something to do with the settings. Who is your email provider? Have you taken the settings from their help pages? Sometimes the apps put in default port numbers or maybe even a simple spelling is wrong. The phone on my UK Blueyonder account has to have smtp and pop3 over typed rather than 'mail' which it defaulted to.

Re: viewing word attachments from emails

Tue, 01 Mar 2011 12:40:12 GMT

I use Virgin which uses the TMobile network. I've used the same settings as before which were for my hotmail account,

smtp server - smtp.live.com

security type - none

port- 25

just always says 'failed to send some messages'

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 14:09:17 GMT

Try security ssl preferred and see if that does it. So does your email end @virgin or do you mean that your phone carrier is Virgin (or both!) blueyonder is owned by virgin so your settings should be the same/similar to mine.

You could also try the following for UK virginmedia settings.

In the Advanced tab, configure the following settings:

Outgoing mail (SMTP)	465
This server requires a secure connection (SSL)	Ticked
Incoming mail (POP3)	995
This server requires a secure connection (SSL)	Ticked

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 14:19:00 GMT

Sorry laptop crashed halfway through, was trying to type that if you are talking about hotmail accounts, not virgin accounts then you need to have these settings....

To setup mail client to access Windows Live Hotmail account, use the following Hotmail POP3 and SMTP configuration settings:

Incoming Server (POP3 Server): pop3.live.com
Incoming Server POP Port: 995
Incoming Server POP SSL Encryption: Yes (On or Required)

Outgoing Server (SMTP Server): smtp.live.com
Outgoing Server SMTP Port: 25
Outgoing Server Authentication: Yes (On – Use POP username and password or Hotmail credentials)
Outgoing Server TLS or SSL Secure Encrypted Connection: Yes (On or Required)

Again SSL must be ticked or select when available.

Hope it helps!

Re: viewing word attachments from emails

Tue, 01 Mar 2011 14:20:13 GMT

I have 2 email accounts, one with hotmail ending in hotmail.co.uk and one with my host for my company deborah@butlersystems.com. Both of which were sending fine with the app with the phone but neither will send now but they both receive okay. Weird!

The phone carrier is virgin and they seem to be using the tmobile network.

I tried changing the settings and it's still the same, driving me mad!!

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 14:28:32 GMT

Little bit more info from another source, seems like its the authorisations that might be causing an issue...

Find below the Hotmail POP3 and SMTP Settings information, to configure your preferred e-mail client:

POP server: pop3.live.com (Port 995)
POP SSL required? Yes
User name: Your Windows Live ID, for example yourname@hotmail.com
Password: The password you usually use to sign in to Hotmail or Windows Live
SMTP server: smtp.live.com (Port 25) {Note: If port 25 has been blocked in your network or by your ISP, you can set SMTP port to 587 with TLS or SSL Encryption depending on the client in use}
Authentication required? Yes (this matches your POP username and password)
TLS/SSL required? Yes

As mentioned above, make sure to check the box that indicates that your outgoing server requires authentication as in most e-mail clients, this is not checked by default. Also, Hotmail POP3 service requires that you use Secure Sockets Layer (SSL) with the POP and SMTP connection and use SMTP authentication. This is to ensure that your e-mail address and password are not subject to tampering.

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 14:39:07 GMT

Deborah just set my X8 up with a hotmail account in K-9. Need to change security to TLS always and it worked OK for me sending myself an email to my laptop. Let me know how you get on.

Re: viewing word attachments from emails

Tue, 01 Mar 2011 14:49:09 GMT

Hi Suze

Brilliant!!! All working fine now, the hotmail was TLS (always), port 587, authentication: plain with my hotmail address and password (as when i log in) and my other account was just needing the sign in, username and password too.

So many thanks for that.... oh and i've got the proper OfficeSuite Viewer too from mobisystems, so rocking and rolling now

Re: viewing word attachments from emails

suze — Tue, 01 Mar 2011 14:50:39 GMT

Delighted that you got there in the end! Well done and happy emailing. xx