topic Re: Cedar Twitter app -- can't sign in in Other/General

Cedar Twitter app -- can't sign in

Fri, 08 Apr 2011 11:33:12 GMT

I picked up my new Cedar yesterday. The main reason for choosing the Cedar was the twitter app and the micro USB charging port. I wanted a backup phone that would only need one in-car charger and would only need me to pack one charger when travelling light with hand luggage. I also wanted the simple fixed-focus camera as something to use to upload to twitpic.

I cannot log in to Twitter. I get the "Incorrect user name or password" error message. This might be one of those OAuth issues that seem to plague Twitter from time to time. Strangely, when I look at the connections listed in my Twitter settings by viewing my account on this PC I see that "Sony Ericsson Phone by Sony Ericsson, Sony Ericsson Phone Twitter Application" has read and write access approved about 14 hours ago

I'd welcome any tips that people might have that would help me log in using the SE Twitter app on the Cedar. Following a look at this forum and some other discussions on the web I have checked that the time and date are set correctly on the phone and that the time zone is correct, and I have tried setting a new Twitter password with no numerals in it but this has not worked so I have switched again to a more complex password. I have also dowloaded Update Service from the SE websited. Running it resulted in the phone being updated but no change to the behaviour of the Twitter app/widget. (I can log in to Twitter mobile using the Cedar's browser -- it's also showing on my Twitter settings connections page as having read and write access approved about 14 hours ago -- but that would not give me twitpic functionality.)

Message was edited by: T800

Re: Cedar Twitter app -- can't sign in

Johan — Tue, 12 Apr 2011 11:41:02 GMT

It's hard to pin point where the problem is located.

I have not heard of any other user having this problem.

But as I understand you Internet connection from the phone seems to be working fine?

You could check if there are any proxy server messing with the log in. Go to your Internet settings and check if you can disable any proxy.

Menu> Settings> Connectivity> Internet Settings> Connect Using> Click Options on your Internet account> Edit> Proxy Settings> Proxy> Off

Or maybe you could try to create a "test" Twitter account just to see if you are able to log in to that one?

Re: Cedar Twitter app -- can't sign in

Tue, 12 Apr 2011 14:46:00 GMT

No joy.:smileysad:

Proxy setting was "off" and setting up a new Twitter account didn't work either, though that account's Connections now list

Sony Ericsson Phone by Sony Ericsson
Sony Ericsson Phone Twitter Application.

Same behaviour as with my real Twitter account....

Re: Cedar Twitter app -- can't sign in

Johan — Thu, 14 Apr 2011 11:31:08 GMT

Try to run a reinstall of the phone software to see if that might help.

Because if the Internet connection is working and no proxy is blocking the connection I believe that there might be some problem with the Twitter app itself.

You can reinstall the software via the Update Service program found here: www.sonyericsson.com/updateservice

Re: Cedar Twitter app -- can't sign in

Thu, 14 Apr 2011 11:56:57 GMT

I did try that (see my original post) in the hope that any update might include an updated SE Twitter app that wouldn't have any OAuth issues associated with it -- I initially presumed an OAuth problem was the cause of the "Incorrect user name or password" error message -- but it did not work.

I will give it one more go.

... Edit to say that I've now reinstalled the phone's software but it has made no difference. Attempting to sign in to Twitter first gave a "service unavailable" message and all attempts since have given the "Incorrect user name or password" message. Once again, something has happened at the Twitter end because the phone's Twitter app is listed under Connections on my Twitter Settings page on the Internet.

Message was edited by: T800

Re: Cedar Twitter app -- can't sign in

Johan — Thu, 14 Apr 2011 13:37:54 GMT

I'm sorry to hear.

I believe my last suggestion would be to try a SIM card from another operator. If that won't make any difference you should leave the phone to your retailer for a check by a technician at a repair center.

Re: Cedar Twitter app -- can't sign in

Fri, 15 Apr 2011 12:50:35 GMT

im too facing this same problem..... maybe its beocause of twitter app, its showing incorrect password

Re: Cedar Twitter app -- can't sign in

Fri, 15 Apr 2011 14:02:14 GMT

Having run SE Update Service twice, I don't see much point in asking a service technician to look at the phone. I'll wind up having to take time twice to go back to the shop where I bought it, and, after whatever length of time the service might take, I suspect I will have a phone that won't have changed much, if at all. If a service technician could flash the device with the result that the twitter app works for me then that upgrade should be made available to all end users via the Update Service. It should not require the end user to have take time and incur expense returning the device.

I will probably keep an eye out for a little while for a Sony Ericsson software update that fixes the problem. If running Update Service a few times over the next couple of months does not result in a fix, I think I may just sell the phone and wait for something better to fulfil the role. I don't think I'm eligible to return it for a full refund -- I doubt the inability to log in to twitter will be accepted by the shop that sold the Cedar as a reason to treat it as not fit for purpose.

Hopefully things will have improved by October when it comes time to upgrade my main contract phone. I was hoping to go the Xperia Arc route, or maybe the Neo as it is marketed as a GreenHeart phone, but I'm not sure I should given how many people have been reporting Timescape twitter problems.

Re: Cedar Twitter app -- can't sign in

Johan — Mon, 18 Apr 2011 14:11:34 GMT

I still think that if you have the possibility you should try with a SIM card from another operator. Just to check if this can somehow be related to the operator you're using.

You could also contact you local support team to see if they have acknowledged any issues regarding this with a specific operator.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

Re: Cedar Twitter app -- can't sign in

Sat, 30 Apr 2011 12:39:57 GMT

Thanks Johan. As I mentioned in the other thread on the Cedar twitter app (gregoryopera at http://talk.sonyericsson.com/thread/14806?tstart=30) I had tried all suggestions except sending the phone back to SE through the shop where I bought. I should clarify that this included trying to use a SIM card from another network (from my wife's phone) and this did not work either, though continually produced a "Service unavailable" error message rather than the "Incorrect user name or password" error message. Trying again with an incorrect password and then a correct one did not help. I did not check to see if the Cedar's SE Facebook app worked with that SIM. Internet connectivity was fine, though (if anything, a little quicker than on my network).

I have been in touch with SE support in the UK by phone. They are not aware of any operator-related issues. (They may not be all that familiar with the Cedar -- I was asked to spell the word "Cedar" and I was then, after a period of time on hold, asked if I had tried connecting through wi-if, a connectivity feature the Cedar does not have.) I've been advised that this is being escalated to their technical department and that I should be receiving a phone call from there in the next three to five working days.

Re: Cedar Twitter app -- can't sign in

Johan — Mon, 02 May 2011 11:42:14 GMT

Let me know how it goes when your local support team get's back to you.

Can't sign in

Sat, 07 May 2011 17:43:51 GMT

Can't sing in either... there's gotta be a solution to this... you can't just say... oh sorry go to your local support.... this seems so simple... that stupid widget is not working... and you should provide us an update or something... THANK YOU

Re: Cedar Twitter app -- can't sign in

Sun, 22 May 2011 08:13:43 GMT

Perhaps unsurprisingly, there has been no response from the "local support team" (SE in the UK). I know the Cedar is not a particularly expensive phone but that should not be a reason to ignore people who have spent money buying one SIM-free. Good service, even if a solution could not be arrived at, would probably have left me feeling positive about Sony Ericsson. SE may not think brand loyalty counts for much, and in this day and age consumers have plenty of options to chop and change as they see fit, but, as things stand now, I don't think I will look to upgrade to an Xperia Arc or an Experia Neo in three months' time.

SE are not the only large company to treat customers in this way. I've had similar problems dealing with other companies. Sony's UK support, for a example, telling me a laptop computer with a rattling fan that made grinding noises was "perfoming to specification, according to their engineers". Toyota GB, for example, showed complete lack of knowledge of the contents of a car's owner's manual (an issue following a car's first annual service). Toyota GB phoned me back to say nothing was wrong with the work carried out on the car, and they knew this because they had phoned the very person at the dealership who I was in dispute with to check. I never had the car serviced there again -- I searched around for a place that sounded like they knew what they were doing and could tell me accurately what they were going to do at the car's service without having to bluff and cover -- and I've since sold it. And a few years ago I had Samsung UK support give completely different unhelpful messages when trying to sort out an issue I had with one of their phones, one I'd paid for rather than a model that had come free with a contract (on a couple of the calls I made to Samsung, it seemed like the person I spoke with was making it up as they went along and really had little or no knowledge of mobile phones). It strikes me that many large companies put customer support teams in place just so they can say that they have a customer support team, but in the end it is not seen as a priority -- I suspect staff tasked with answering the queries of customers are underpaid and undertrained.

In that last example, I chased Samsung support by phoning them numerous times at my expense (both money and time). I've no desire to go down that route with SE so I'll be selling the Cedar on. As to whether or not I go the Xperia route later this year....

Re: Can't sign in

Johan — Tue, 24 May 2011 11:22:14 GMT

I would just like to say that I'm currently investigating this to see where the problem may be located.

I'll get back to you guys as soon as I have any information about this.

Could you guys please provide me with what software customization you're using?

You'll find that info by entering the command >*<<*<* in standby. Then go to Service info and Software info. Scroll down to Customization.

Message was edited by: Johan-SEAnswers

Can't download mails in gmail

Tue, 24 May 2011 12:13:42 GMT

Have the same problem: my gmail and internetsettings havent change but since 2 weeks the gmail is not working anymore. the error-message is: SSL/TLS error occured please inform your provider. I have checked all the internet-settings, the imap4 settings and the account-settings - on my vivaz, the gmail is working fine

Customisation: 1234-8023 r8a 1229-0655r7ca0611e0w

western-europe

rudi

Re: Can't sign in

Johan — Tue, 24 May 2011 12:50:34 GMT

I've now been testing this and I can reproduce the problem that you guys experience with the Twitter widget in the phone.

I've forwarded this to concerned team for investigation and I'll get back to you as soon as I have any news.

In the meanwhile I suggest that you use the mobile page for Twitter. m.twitter.com

I'm sorry for the inconvenience.

Re: Cedar Twitter app -- can't sign in

Johan — Tue, 21 Jun 2011 11:21:41 GMT

Just before the maintenance started on the forum I received info that the sign in problem with the Twitter app was actually caused by a problem located at Twitter themselves.

According to my information this should now be solved.

Reboot your phones and try to log in again.

Re: Cedar Twitter app -- can't sign in

Wed, 22 Jun 2011 09:31:17 GMT

Hi Johan,

I must inform you that this problem still occurrs. Twitter widget always shows message incorrect username or password.

There is another bug in Facebook widget. I am able to log in, but i can't see any content in application. Even if i push many times refresh. There is only progress bar of refresh status but screen always remains white.

With Google mail appllication I have no problem. I am using java app from m.google.com. When used internal email client also without any problems.

I've updated the phone 2 weeks ago.

Software info:

R7CA061

PRG1231-1917_GENERIC_SU R7CA061

EROM: 1200-4341

SEMCBOOT R6A033

ITP SW version:

1226-8052 R5GB083

Customization:

1235-6820 R14A

1229-0655 R7CA061

1E0W

VFE-LIVE-B

Re: Cedar Twitter app -- can't sign in

Mon, 27 Jun 2011 15:22:36 GMT

Yes.

I bought SE phone on purpose since good experience from w880i.

I bought my cedar on 22.06 and the twitter app dont work.

I get "incorrect user or pass".

And the widgets menu only is able to display SIGN IN TO TWITTER ever since

I tried it. I cant log in, I cant quit it, unless I quit the whole menu.

I have changed my password and even user many times now.

Also there is a bug in youtube app - it makes the first letter of your

password upper case, and you cant change it, and you cant login,

unless you use bogus first letter and delete it later.

Also the sound quality on the phone is very very bad. Its like from another

world. The retailer listened to it and told me with the straight face - thats how

it should be. I cant literally understand what people are saying. Though music

sounds good.

What do you mean "reboot" your phone? You think I must use the

default settings? I'm afraid I'm gonna lose all my settings, usernames,

passwords and bookmarks.

What do do?

Veiko

Re: Cedar Twitter app -- can't sign in

Fri, 01 Jul 2011 06:53:23 GMT

So whats it going to be?

Is anyone going to answer me?