topic Re: Update trouble in Other/General

Update trouble

Fri, 06 May 2011 06:28:25 GMT

I am having trouble updating my Xperia X10. I can get all the way to the part where it says to hold down the back button and plug in usb cord. I do this and yet nothing happens. What am I doing wrong? Please help

Re: Update trouble

suze — Fri, 06 May 2011 06:51:30 GMT

Few things you can try...

Are you using PC Companion? If so try using Sony Ericsson Update Service downloadable from here:- http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiax10?cc=gb&lc=en

Have you tried using a different USB port on your computer?

You could download the drivers for the X10 to your computer from here....

http://developer.sonyericsson.com/wportal/devworld/downloads/download/dw-x10drivers?cc=gb&lc=en

You could try another computer, this worked for me in the past or delete all the Sony Ericsson software from your PC and reinstall again and see if this works.

Hope something from the above suggestions helps.

Re: Update trouble

Fri, 06 May 2011 06:58:10 GMT

I am currently trying with Sony Ericsson Update and maybe I'm just doing the back button and plug in wrong. I've tried while the phone is still starting up, fully started up, holding down the button while pushing "mount", mounting without holding the button.

I have tried to download the drivers but have no idea how. I have androzip on my phone and am currently trying to use that.

Re: Update trouble

gwhispererz — Fri, 06 May 2011 14:19:02 GMT

Hi Megan140, to update with SE Update Service, make sure your X10 is off.

Re: Update trouble

Sat, 07 May 2011 18:38:13 GMT

What Gwhispererz said. That's what the matter is. You have to power off the phone and make sure it's off, before you hold the back button and plug in. After you think it's off, I'd remove the battery for a few moments just to make sure it's OFF lol then SEUS will work.

Re: Update trouble

Sun, 08 May 2011 04:43:14 GMT

oh! So the phone has to be off when I push the button and plug it in!! That makes sense

Re: Update trouble

gwhispererz — Sun, 08 May 2011 04:46:39 GMT

Yup.

Re: Update trouble

Sun, 08 May 2011 04:55:00 GMT

I'm just testing to see if it worked. I'm having trouble getting it to turn on. The thing said it might take a while but is the green light supposed to flash once and then nothing else happens?

Re: Update trouble

Sun, 08 May 2011 05:03:50 GMT

My everything is gone!!! I backed it up too! How do I get my stuff back?!

Re: Update trouble

gwhispererz — Sun, 08 May 2011 05:04:09 GMT

Don't bother about the phone, it won't be turned on.

Just leave it to SE Update Service to flash your phone with new update. Make sure you read and follow the on-screen instructions carefully.

Re: Update trouble

gwhispererz — Sun, 08 May 2011 05:06:40 GMT

To restore your data (which you have backed up using Backup & Restore app), just tap the Backup & Restore icon and follow the instructions.

Re: Update trouble

Sun, 08 May 2011 05:10:23 GMT

Thank you so much. My heart stopped when I saw all my contacts and pictures were gone!

Re: Update trouble

gwhispererz — Sun, 08 May 2011 05:13:38 GMT

Important thing to remember .... always backup before an update or repair (software).

Enjoy your phone.