topic being charged for no reason in Other/General

being charged for no reason

Sun, 06 Feb 2011 16:09:36 GMT

I have had this phone for about 4 weeks. Normally I would top up £10 every 6 - 8 weeks. This one has had £30 put on it already in 4 weeks, its costing me a fortune. I have found out that it is charging me for something. I hadn't used it for 5 days and in that time i lost £2.20 on it. I dont understand where it has gone or why. Can anyone advise? I have wifi and bluetooth turned off.

Re: being charged for no reason

suze — Sun, 06 Feb 2011 16:17:01 GMT

You need to make sure you have data traffic turned off. From settings select Wireless & Networks>Mobile Networks and then untick Data Traffic.

Wifi doesn't incur any costs so if you want to use your phone for browsing/Facebook updates/downloading apps from the market etc then use wifi when available.

You can put a widget on your homescreens called Data Traffic to switch it on and off if you do have a small amound of net access, but if your package doesn't include this you will be paying a standard daily rate with your carrier and its probably one of your apps connecting and updating that is causing the cost to your account.

Re: being charged for no reason

Sun, 06 Feb 2011 16:39:17 GMT

Brilliant thanks for that. Have turned it off. Sadly Im a little to late as its now left me with 10p credit so I will have to top it up again, but at least I know it will last longer this time. Shame they dont warn you about this when you get it.