topic PLEASE HELP, XPERIA RAY WONT TURN ON !!!! in Other/General

PLEASE HELP, XPERIA RAY WONT TURN ON !!!!

Mon, 30 Apr 2012 14:28:24 GMT

a few weeks ago I was on the phone whilst in the bath soon after (when i was out of the bath) the home button went blue and then the phone completely turned off. When i went to turn it back on it done nothing it doesn't even turn on, nothing happens when i put the charger in either.

The before this happened I pulled off what looked like a screen protecter on the screen, altough it was much thicker then what you average protecter is like.

When I plug the phone into my computer it can be found, but when i try to turn it one NOTHING happens not even a vibrate nor does anything happen when i try to charge the phone.

Please help I love my little ray and really want it to be ok:(

Re: PLEASE HELP, XPERIA RAY WONT TURN ON !!!!

Nabeel — Mon, 30 Apr 2012 18:31:15 GMT

See if it helps

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same