topic I can not update my phone xperia x10 mini (via pc companion) and also i can not update by SE update service in Other/General

I can not update my phone xperia x10 mini (via pc companion) and also i can not update by SE update service

Tue, 01 Mar 2011 08:28:57 GMT

hello SE Support team ...i would be so thankful if you could help me in my problem (im from INDIA)

my phone is running android 2.1 ( my first update from android 1.6 to 2.1 was successful) after dat im getting this same problem .

i can never update via wifi also ( i get error saying "New Software available.Not enough memory,restart your phone before downloading" but nothing happens i just ended up uninstalling all my apps even ADWlauncher ..the same msg getting displayed again)....

Firmvare version : 2.1-update1

Kernel Version : 2.6.29 SEMCUser@SEMCHost #1

Build number : 2.0.2.A.0.24

memory ( 800mb free SDcaed , 110 mb free(phone mem) )

my pc companion say new software is available for your phone ...and when i try to do dat

at step 2 (i.e after prepare step ...)

when im done with step2...xp shows SMEC Flash drive detected...and den nothing hapens ...the comp gets stuck after 10 min after saying .. i never moved from step 2 (except the first time i updated)

i read sony ericson blog and tried SEUS also ...(thr to i get the same problem) ...

i have tried these in my laptop also(same things hapen)

i uninstalled my kaspersky antivirus and also disabled firewall

i disabled firewall in my modem also ..

im stuck at this for a long time ...i did not update nything after my first update from 1.6 to 2.1 in jan1 .....so please help as soon as possible ..

let me know know what to do @SE Support

and sorry for my stupid english

1-aNd-0

Re: I can not update my phone xperia x10 mini (via pc companion) and also i can not update by SE update service

gwhispererz — Tue, 01 Mar 2011 12:18:21 GMT

Some suggestions for you.

- Try updating phone using SE Update Service in Safe Mode. Reboot PC/Laptop, keep tapping F8 till a Safe Mode Menu appears. Select Safe Mode with Networking and proceed with your updating procedure using SE Update Service.

- Try with another PC/Laptop (try as many as possible)

Make sure you use the latest version of PC Companion or SE Update Service, download them from link provided. http://www.sonyericsson.com/cws/support/phones/topic/updateyourproductsoftware/xperiax10mini?cc=sg&lc=en

Don't forget to backup your phone data (but I am quite sure that the last 2 software updates will not erase phone data).

Good luck.

Re: I can not update my phone xperia x10 mini (via pc companion) and also i can not update by SE update service

Tue, 01 Mar 2011 13:16:07 GMT

thanks a lot dude ...

it worked so smooth in safe mode .....

thankyou very much (now im posting this from safemode )

once again ty mr.intelligent

Re: I can not update my phone xperia x10 mini (via pc companion) and also i can not update by SE update service

gwhispererz — Tue, 01 Mar 2011 13:19:51 GMT

Welcome, happy for you. I am very sure that you are too!

By the way, I am no Mr Intelligent, Mr Naughty maybe. :smileymischief:

Enjoy your phone.