https://community.sony.bg/t5/m-series/phone-frozen-on-o2-turning-on-screen/m-p/3396189#M8255 <P>I suggest that you try to repair the phone software using <A href="http://www.sonymobile.com/gb/tools/pc-companion/" target="_blank" rel="nofollow noopener noreferrer">PC Companion.</A>.<BR /><BR />Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.<BR /><A href="https://community.sony.co.uk/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253" target="_blank">How to backup?</A><BR /><BR />If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your <A href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" target="_blank" rel="nofollow noopener noreferrer">local support team.</A></P> Tue, 04 Aug 2015 08:23:13 GMT Samuel1 2015-08-04T08:23:13Z https://community.sony.bg/t5/m-series/phone-frozen-on-o2-turning-on-screen/m-p/3396188#M8254 My phone is stuck in the O2 turning on screen, I have turned it off and on again, I has restarted it I have drained the battery and nothing has worked someone please help me <SPAN class="lia-unicode-emoji" title=":loudly_crying_face:"><span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></SPAN><SPAN class="lia-unicode-emoji" title=":folded_hands:"><span class="lia-unicode-emoji" title=":folded_hands:">🙏</span></SPAN> Tue, 04 Aug 2015 08:12:18 GMT https://community.sony.bg/t5/m-series/phone-frozen-on-o2-turning-on-screen/m-p/3396188#M8254 Twirlerjen 2015-08-04T08:12:18Z https://community.sony.bg/t5/m-series/phone-frozen-on-o2-turning-on-screen/m-p/3396189#M8255 <P>I suggest that you try to repair the phone software using <A href="http://www.sonymobile.com/gb/tools/pc-companion/" target="_blank" rel="nofollow noopener noreferrer">PC Companion.</A>.<BR /><BR />Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.<BR /><A href="https://community.sony.co.uk/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253" target="_blank">How to backup?</A><BR /><BR />If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your <A href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" target="_blank" rel="nofollow noopener noreferrer">local support team.</A></P> Tue, 04 Aug 2015 08:23:13 GMT https://community.sony.bg/t5/m-series/phone-frozen-on-o2-turning-on-screen/m-p/3396189#M8255 Samuel1 2015-08-04T08:23:13Z