topic Re: Phone keeps crashing (com.android.phone crashed) in M Series

Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 10:21:12 GMT

Mostly it is com.android.phone crashed but it shows others too.

The thing is that I'm unable to hard reset the phone either by selecting to do so through phone or trying to do so with the hard buttons. Also getting into "safe mode" doesn't work.

I managed to open ccleaner and it says that it uses just 300 mb of the memory when normaly its at 700

I don't know what to do... Please help me.

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 10:26:54 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 21:10:57 GMT

when i try to do so I get error 100

i rebooted my laptop,connected it via ethernet... nothing seems to work...

is there anything else to do, or should I try to claim the warranty?

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 21:34:51 GMT

Do you have antivirus or firewall? Disable any of them.

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 21:46:27 GMT

i added an exception at the firewall and now i'm going to disable the mcafee

some print screens///

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 22:17:40 GMT

I keep getting the same errors even after I disabled the firewall. I didn't actually disabled the antivirus just the firewall from the antivirus, should i disable the antivirus. Should I try with the antivirus disabled/removed (I couldn't find a way to disable mcafee) ....

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 22:26:31 GMT

You could try on another computer.

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 22:31:39 GMT

this is the second computer I tried, 1 year asus i5 laptop...

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 22:33:00 GMT

What if you try to run PCC in compatibilty mode with XP?

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 22:43:26 GMT

still nothing... 😕

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 22:49:34 GMT

You should stop by a sony service and let them handle the device.

Re: Phone keeps crashing (com.android.phone crashed)

iamtasos — Sat, 14 Mar 2015 22:50:12 GMT

ok thanks!

Re: Phone keeps crashing (com.android.phone crashed)

_alexdon_ — Sat, 14 Mar 2015 23:00:40 GMT

Keep us updated.