topic Re: not able to dial a number or to saved contact in M Series

not able to dial a number or to saved contact

santhire — Wed, 04 Mar 2015 03:17:10 GMT

Hi all

Its Xperia m dual sim
When I try to call any number it just flashes for a second and goes back and don't even shows the number in call log. It happens even when I dial to saved contact I need to try again and again after three four times the call will go... And I don't have any network problem here since I tried to receive call from my friend at the same time my phone do like that. And I am able to receive calls perfectly...
And please don't suggest me to clear data and force stop a contact app and restart I did tha. Many times but didn't solved my problem

Re: not able to dial a number or to saved contact

Jake-SonyXperia — Wed, 04 Mar 2015 03:25:16 GMT

Hi santhire,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

This could be a dialer based issue, you could try clearing the data from the Dialler application.

Menu > settings > Apps > All > Phone > Clear Data.

If you wish to keep all call logs, then I suggest you back up before performing the task.

Backup instructions

Re: not able to dial a number or to saved contact

santhire — Thu, 05 Mar 2015 14:15:34 GMT

The above solution not working
Facing Same problem

Re: not able to dial a number or to saved contact

Jake-SonyXperia — Fri, 06 Mar 2015 00:18:22 GMT

That is unfortunate, this could be related to other apps, can you booth the device in to Safemode and advise if the same issue occurs?

Safemode instructions

Re: not able to dial a number or to saved contact

santhire — Fri, 06 Mar 2015 15:50:31 GMT

Yeah I resolved a problem it's because of third party app avast anti virus I Uninstalled it

Now it's fine
Thanks
Mark as solved

Re: not able to dial a number or to saved contact

Jake-SonyXperia — Sun, 08 Mar 2015 23:08:33 GMT

That's good to hear, glad you were able to resolve this issue