https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3623999#M20901 An update - I've received a reply from the contact centre today as under :- "We really apologize for the inconvenience as we did not receive any feedback from the service center so far ." It is obviously an automated message - nobody seems to be bothered . To top it all , they state at the end :- "Please be aware that should you not respond within 5 days of this email your query will be automatically closed." This is after 2 1/2 months of follow up !!!!!! Mon, 07 Jan 2019 10:42:28 GMT PK57 2019-01-07T10:42:28Z https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3623998#M20900 My Xperia M5 dual crashed just 2 weeks afte the warranty expired . On Nov 4 , 2018 , I reported it to customer care after the service centre refused to accept it . Since then , I've followed up at least 8 - 9 times , and the only answer I get is that they have forwarded to the concerned team , and await an update . The craziest thing is that , if I , as a customer , don't revert within 5 days , the case is automatically closed . Apparently , there is no internal time limit for the "team" . I've tried my best , but it's impossible to find any contact to escalate it . Seriously - Sony seem to have lost it . Sun, 06 Jan 2019 12:57:20 GMT https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3623998#M20900 PK57 2019-01-06T12:57:20Z https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3623999#M20901 An update - I've received a reply from the contact centre today as under :- "We really apologize for the inconvenience as we did not receive any feedback from the service center so far ." It is obviously an automated message - nobody seems to be bothered . To top it all , they state at the end :- "Please be aware that should you not respond within 5 days of this email your query will be automatically closed." This is after 2 1/2 months of follow up !!!!!! Mon, 07 Jan 2019 10:42:28 GMT https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3623999#M20901 PK57 2019-01-07T10:42:28Z https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3624000#M20902 Anyone has any idea how this can be escalated , as the contact centre seems to be effectively an automated answering service ? Sat, 12 Jan 2019 10:56:48 GMT https://community.sony.bg/t5/m-series/xperia-m5-dual-crash/m-p/3624000#M20902 PK57 2019-01-12T10:56:48Z