topic Re: Sound coming from front cam lense. 😞 in M Series

Sound coming from front cam lense. 😞

Ajith5 — Mon, 07 Nov 2016 06:38:11 GMT

Whenever i close front camera (or equivalent to that like switching to main camera, opening captured shots when front cam is running) or the focus is adjusting, there is a sound coming from LENSE (not from speaker or anything else).

I'm facing this problem after updating to marshmallow
I've done factory data reset, still not resolved😞

My previous device is Xperia c3 which i encountered the same problem with back cam lense after updating to 5.1.1 from 5.0 in that phone. On that problem i've done no. of software repairs, gone to service centre, they replaced mother board! Then also problem was not resolved. I was very disappointed & angry on that issue.

But now with this device too I'm encountering the same problem which is annoying.

Now my questions are:
1) Is any one encountering the same issue? Remember the lense sound is too low that you can hear only when there is pin drop silence.
2)Is it a software bug? If not is it problem with updating my device?

I'm awaiting your help. Thank you

Re: Sound coming from front cam lense. 😞

Pra123- — Mon, 07 Nov 2016 07:12:58 GMT

I am facing this issue since from last 6 months and It has no solution. My front camera makes a tick sound

Re: Sound coming from front cam lense. 😞

Ajith5 — Mon, 07 Nov 2016 13:02:59 GMT

Yes that same sound😢

Re: Sound coming from front cam lense. 😞

Ajith5 — Tue, 08 Nov 2016 03:40:59 GMT

No solution for this problem???

Re: Sound coming from front cam lense. 😞

itsbricked — Sat, 12 Nov 2016 21:18:22 GMT

my rear camera does it when on snapchat

Re: Sound coming from front cam lense. 😞

Rickard — Mon, 14 Nov 2016 08:39:05 GMT

Hi,

It sounds like the sound you hear is the focus part of the camera.

The phones camera contains moving parts which is used for focusing. When you start or close the camera and when it's focusing, you can hear a sound coming from it if you listen closely. This is normal and not related to the software version in your phone.

In case you notice that the camera is not working properly. i recommend that you contact a service centre to have the phone checked.

Re: Sound coming from front cam lense. 😞

Ajith5 — Mon, 14 Nov 2016 10:01:37 GMT

Thanks for your response.

Coming to the topic, yes it sounds while focussing and i have no issues regarding image quality. But i never noticed such sounds from lenses when using the android versions those came with device. I noticed this in both the phones only when updated to higher android versions.

Re: Sound coming from front cam lense. 😞

Rickard — Mon, 14 Nov 2016 10:26:19 GMT

Is it possible that you didn't notice it at first? As you mentioned, it's really hard to hear unless it's really silent where you're located.

Re: Sound coming from front cam lense. 😞

Epicurean — Mon, 14 Nov 2016 10:31:07 GMT

The camera however should not be focusing permanently. That is - is it acually focusing permanently? Stuff like Smart Lock and most "Assistant" software can be configured to use face recognition - if anything like that is set, the front camera will get activated whenever you bring up the screen! That is intended and unavoidable (and the associated power consumption and privacy issues are reasons why these "features" still are fairly unpopular).

Re: Sound coming from front cam lense. 😞

Ashokkumakh — Mon, 14 Nov 2016 11:29:18 GMT

I'm also hearing that little focus sound in front cam when no more noises in my room,

But As my concern this is more likely not audible sound when we're in outside.

If Camera is not focusing properly, that will affect us. So Please skip this my dear friend

Re: Sound coming from front cam lense. 😞

Rickard — Mon, 14 Nov 2016 11:53:17 GMT

@Epicurean

The camera focus is only active when the camera is being used. But as you say, it doesn't need to be our camera app using it. 3:rd party apps can also use the camera if the app is given permission to do so.

Re: Sound coming from front cam lense. 😞

Ajith5 — Tue, 15 Nov 2016 13:02:21 GMT

No Rickard. I said it is audible if surroundings are silent to make you hear to that. I've been using the device from beginning in the same silent environment and I'm sure there is no such issue before updating. As you are from support team, i think you can get access to new devices that are not updated to marshmallow so that you can check.

Re: Sound coming from front cam lense. 😞

Ajith5 — Tue, 15 Nov 2016 13:05:20 GMT

And I'm not using smart lock, nor given camera permission to any other 3rd party app. The sound comes while using sony's camera app. Ofcourse if we use 3rd party app too, sound will come in that too.

Re: Sound coming from front cam lense. 😞

Ajith5 — Fri, 18 Nov 2016 13:25:42 GMT

Hi Rickard,

Have you confirmed that it is problem with software update?

Re: Sound coming from front cam lense. 😞

Rickard — Fri, 18 Nov 2016 13:41:35 GMT

I don't have any M5 unit with the first firmware i'm afraid. But it's not related to which version of Android you're using. It's the camera hardware and not a software sound you hear. This can also be heard on older products with older versions of the software.