topic Re: videos not working in M Series

videos not working

XM4 — Tue, 22 Sep 2015 13:01:03 GMT

Hi guys. I recently bought a sony xperia m4 im really happy with it. But today all of a sudden it wont play any videos. Including youtube. It says 'video can not be played' the phone does all sorts of automatic updates so im not sure what has been updated recently and to roll back.
Can any one help me out. I want my youtube back!
Thanks

Re: videos not working

Phy — Tue, 22 Sep 2015 13:05:45 GMT

Try to clear the video app data and check if that helps.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the video app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: videos not working

XM4 — Tue, 22 Sep 2015 13:55:45 GMT

Thanks it seems to have worked! I also uninstalled all updates for youtube app and installed the factory version.

Thanks

Re: videos not working

Phy — Tue, 22 Sep 2015 14:29:06 GMT

Nice, Glad it worked