topic Phone not starting in M Series

Phone not starting

dIsP — Sun, 16 Aug 2015 23:09:01 GMT

Last night I move video from internal storage to sd card while my phone is being charge and then i fall asleep and when wake up check the phone display battery image and i think my phone turn off automatically so i try to turn it on then page purple image with wave appear...... and it doesn' start tto the menu, why? what suppose i do? sony xperia service centre not open for holiday because today our country's independence day....... please anyone T_T thanks in advance

Re: Phone not starting

Uliwooly — Sun, 16 Aug 2015 23:12:28 GMT

Connect your phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours, then repair it with PCC

Re: Phone not starting

SophiaW — Mon, 17 Aug 2015 01:12:53 GMT

Hi dIsP, welcome to the community!

Follow @Uliwooly's advice and see what happens. If the phone doesn't power on but the LED light is on then try running a software repair on the handset.

If the phone doesn't power on & the LED light does not come on then contact your local Sony Xperia Customer Care team.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Please note this process deletes all user data as to back data up you need to have the phone powered on & the screen unlocked. Let us know how this goes.

Re: Phone not starting

dIsP — Mon, 17 Aug 2015 01:49:48 GMT

I try but didn't work, and when connect to PCC the phone is not detect....

Re: Phone not starting

_alexdon_ — Mon, 17 Aug 2015 07:54:58 GMT

Make sure that you have charged it for at least 3 hours and when you are prompted to connect to PC the handset is turned off.

Re: Phone not starting

dIsP — Thu, 20 Aug 2015 07:19:45 GMT

Thank you very much for the advice all of you in the forum, actually when I go to sony service centre before i give the phone, I took the SD Card & SIM Card, and then the phone restarting automatically, so I turn it off, insert SIM Card & SD Card, and turn it on again it's start again, so my phone didn't need service:smileyexclaim:*embarassed:smileyyahoo:

Re: Phone not starting

Uliwooly — Thu, 20 Aug 2015 15:50:19 GMT

@dIsP

Anytime