topic Re: Can't power on my device in L Series

Can't power on my device

cristobalschnohr — Wed, 19 Dec 2018 16:44:05 GMT

~~hola tengo un problema con mi experia L1~~
ayer en la noche lo apague para dormirme y hoy en la mañana cuando desperte lo intente prender y no reaccionaba de ninguna forma el dispositibo asta k escribo este mensaje anpasado 2 horas aproximadamente y no hace nada nisiquiera un sonido o que se ensienda alguna luz alguien me podria desir k puedo aser o por que pasa esto???
~~gracias~~

hello I have a problem with my experia L1
Yesterday night I turned it off to sleep and today in the morning when I woke up I tried to turn it on and the device did not react in any way. I write this message about 2 hours ago and it does not do anything even a sound or someone lights up. I could desir k can I see or why does this happen?
Thank you

-GT

Re: Can't power on my device

Jonas — Fri, 21 Dec 2018 10:57:09 GMT

Hi @cristobalSA, sorry to hear about this.

I have translated your question to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Have you had the chance to try the troubleshooting that is available on our Support web? If you haven't done that, take a look at the link below.

https://support.sonymobile.com/global-en/xperial1/faq/system-&-performance/i-cannot-power-on-my-device/

Let me know if that helps!

Re: Can't power on my device

raulgui — Sun, 23 Dec 2018 17:58:35 GMT

~~a mi me acaba de pasar ahora mismo~~

~~que debo hacer lo enchufo y ni carga ni enciende~~

it just happened to me right now

what should I do, plug it in and neither charge nor turn on

Re: Can't power on my device

Jonas — Wed, 09 Jan 2019 14:01:47 GMT

Hi @raulgui, sorry to hear about this and sorry for the late reply. I have been out of office due to vacation.

Have you taken a look at my previous post? There is a link there to the Support web with some troubleshooting steps.

Let me know how it goes!