topic Re: Sony Pictures Core doesn’t load on my XR-65X93J in Android TV

Sony Pictures Core doesn’t load on my XR-65X93J

Snuupy23 — Thu, 25 Apr 2024 10:20:08 GMT

Hey guys,

When I bought the TV I was using Sony Core, now I saw that it’s updated to Sony Pictures Core.

However, I can see only what I watched. I can’t search, I cannot access IMAX ENHANCED movies, it doesn’t load at all. There is no error message or something else.

I’ve tried to delete cache/cookies/disable app - nothing was improved.

Please help.

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Anonymous — Fri, 03 May 2024 16:39:50 GMT

Hey @Snuupy23, Can you try to update the TV SW v6.7480, try to update the app itself.

Force stop the app: Go to Home →Settings→Apps→Select the app →Clear data →Clear Cache→Force stop, and test it again.

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Snuupy23 — Sat, 04 May 2024 05:09:06 GMT

Hey @Anonymous ,

I've done this couple of times + hard reset the TV and update the app again. The TV is with the latest software.

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Anonymous — Sat, 04 May 2024 17:00:24 GMT

Hey @Snuupy23

I'd recommend that you try performing a factory data reset: https://www.sony.co.uk/electronics/support/articles/00274122

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Snuupy23 — Mon, 13 May 2024 13:14:25 GMT

I’ve done this already.

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Anonymous — Mon, 20 May 2024 13:52:43 GMT

Hey @Snuupy23, Do you have the same issue with any other app, or it's just the Sony Pictures Core? Is it a permanent issue or intermittent?

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Snuupy23 — Thu, 23 May 2024 06:13:42 GMT

No, only this one.

also, there was an article that it will be an PS5 app, but I don’t have it in the playstation store.

However, I want the app working on my TV.

Re: Sony Pictures Core doesn’t load on my XR-65X93J

Anonymous — Thu, 23 May 2024 15:47:57 GMT

You can try different source for the internet such as hotspot and test it if it didn't work still I would say that you should contact the support team for that.
@Snuupy23