topic Re: No sound on KD-48A9 - needs full restart in Android TV

No sound on KD-48A9 - needs full restart

ccarmock — Sat, 30 Jan 2021 11:35:14 GMT

Prior to the recent firmware release for the KD-48A9 I had experienced a bug once whereby there was no sound on live TV. a full Android restart restored sound. I See this listed as a fix in the latest firmware, which I do have installed. Yet the no sound problem happened again today.

I noticed that if I tuned to any HD channel there was no sound, but tuning to an SD channel did produce sound. Going back to an HD channel again - and no sound.

Pressing and holding the power button and selecting restart fixed it.

I have logged a ticket with Sony support.

Re: No sound on KD-48A9 - needs full restart

Joe_Dohn — Wed, 03 Feb 2021 15:20:27 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting with the power button.

Re: No sound on KD-48A9 - needs full restart

Rich.T — Tue, 09 Feb 2021 14:58:34 GMT

I have now got this problem. Last thing I watched last night was a UHD programme on IPlayer and noy I dont get any sound from any on demand channels

Re: No sound on KD-48A9 - needs full restart

Joe_Dohn — Tue, 09 Feb 2021 17:19:16 GMT

Have you tried clearing the cached data and restarting the TV? Or the basics of unplugging, disconnecting everything, etc.?